Terms & Conditions
Last Updated: April 2026
01
Introduction
- These terms and conditions ("User Terms") apply to your visit to and your use of our website at lplaundry.com (the "Website"), the Service and the Application (as defined below), as well as to all information, recommendations and/or services provided to you on or through the Website, the Service and the Application.
- Please review these Terms of Service carefully. By accessing or using the LP Laundry UAE application or any services provided by us, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
02
LP Laundry UAE
- Your contracting partner is LP LAUNDRY UAE, a corporation established in DED, Dubai, UAE with PO BOX 23447 ("LP LAUNDRY UAE").
03
Our Services
- LP Laundry UAE provides pick-up and delivery services for dry cleaning and laundry. Pick-up and delivery may be requested through our Website or the use of an application supplied by LP Laundry UAE and downloaded and installed by you on your mobile device (the "Application").
- All services provided by LP Laundry UAE to you by means of your use of the Website or Application are hereafter referred to as the "Service".
04
How is a contract concluded?
- By accessing or using the Service, you acknowledge and agree that you are entering into a binding agreement with LP Laundry UAE (the "Contract").
- To use the Service, you must first complete the registration process and create an account. During registration, you will be required to provide accurate and complete personal information, including your name, mobile number, pick-up and delivery address, and payment details.
05
User Responsibilities
- You must be at least 18 years old to use the Website, Application, or Service. By registering, you represent that you are of legal age to enter into a binding agreement.
- You will use the Service solely for your personal, non-commercial use and will not resell or make them available to any third party.
- You are responsible for maintaining the confidentiality and security of your account credentials.
06
Care for Garments
- LP Laundry UAE provides three services: Cleaning and Pressing, Pressing Only, and Wash & Fold.
- For Cleaning and Pressing, we follow care label instructions. If missing, we use our best-effort judgment. If you request treatment contradictory to the label, you assume responsibility for any damage.
- In the Wash & Fold service, items are washed at 40°C and dried at medium to high heat. The user assumes responsibility for any damage as staff do not verify individual garment safety for these settings.
07
Item Count & Inspection
- Our driver will count the number of bags at collection. This count does not include a detailed garment inspection. Defects or stains will not be noted at this stage.
- Once items arrive at our facility, a thorough count and check for damages will be performed. LP Laundry UAE will inform you of any noted damage and reserves the right to refuse cleaning for specific items.
08
Payment & Billing
- LP Laundry UAE shall charge you for requested services. You agree to pay for all Cleaning purchased, and we may charge your credit card for these services including any applicable taxes.
- We use third-party payment processors to link your credit card account. Processing is subject to their terms and privacy policies in addition to ours.
- Payments are non-refundable and will be processed after cleaning and prior to delivery.
09
Indemnification
- You agree to defend, indemnify and hold LP Laundry UAE and its affiliates harmless from any claims, costs, or damages arising from your violation of these terms or misuse of the Service.
10
Liability & Disclaimers
- Services are intended for general informational purposes. We do not guarantee the app will be error-free or secure.
- LP Laundry UAE shall not be held liable for loss or damage arising from your use of the service, excluding cases of gross negligence.
- Our total liability shall not exceed AED 2,000 or the equivalent in the currency used for payment.
11
Damaged Items
- Any damage must be reported within seven (7) days of delivery via [email protected] or in-app chat.
- For items damaged due to our process, we may reimburse up to 20 times the cleaning charge. For damages due to perceived defects, reimbursement is limited to 10 times the cleaning charge.
- Aggregate liability for any single order shall not exceed AED 2,000.
12
Lost Items
- Lost items must be reported within seven (7) days. Items are considered lost ten (10) days after the initial claim.
- Reimbursement for lost items is limited to 20 times the cleaning charge, not exceeding AED 2,000 in total.
- We are not responsible for loose items left in bags, such as jewelry, cash, or car keys.
13
License & Copyright Policy
- LP Laundry UAE grants you a limited, non-exclusive license to use our content for personal, non-commercial purposes.
- You may not copy, adapt, or distribute our content without prior written consent.
14
License Granted by User
- If you post content on our platform, you grant LP Laundry UAE a royalty-free right to use, copy, and distribute that content.
- You represent that any content you provide is original and does not infringe on third-party rights.
15
Application License
- We grant you a non-transferable license to install and use the Application on your personal device.
- You shall not reverse engineer, resell, or exploit the Service or Application commercially.
16
Intellectual Property
- LP Laundry UAE and its licensors own all rights, title, and interest in the Website, Application, and Service.
- Our name, logo, and product names are trademarks and no license is granted for their use.
17
App Store Sourced Application
- Usage must comply with the Apple App Store Terms of Service. Apple is not responsible for maintenance or support of the application.
18
Third Party Interactions
- We may provide links to third-party websites. LP Laundry UAE is not responsible for the content or privacy practices of these external sites.
19
Term and Termination
- The contract is for an indefinite period and can be terminated by you at any time by deleting the Application.
- LP Laundry UAE may terminate the contract immediately if you violate these terms or misuse the Service.
20
Invalidity of Provisions
- The invalidity of any term shall not affect the validity of the remaining provisions of these User Terms.
21
Modification of Service
- LP Laundry UAE reserves the right to modify these terms or change the service at any time by posting a notice on the Website or via the Application.
22
Notice & Assignment
- We may give notice via general notice on the Service or electronic mail. You may not assign your rights without our prior written approval.
23
Privacy Policy
- Personal data is collected and processed according to our Privacy Policy, available on the Website.
24
Applicable Law & Venue
- These terms are governed by the laws of Dubai, Abu Dhabi, and the UAE. Disputes shall be settled by the competent Courts of Dubai.
25
Miscellaneous
- If any part of these Terms is invalid, it will be superseded by a valid provision matching the original intent. Only you and LP Laundry UAE are entitled to enforce these Terms.
26
Final Provision
- The English text constitutes the sole authentic text. Translations are for convenience only.
27
Corporate Addresses
- Dubai: LP LAUNDRY UAE LLC, Dubai, UAE. PO BOX: 23447.
28
Account Deletion
- Users can request complete data erasure by following: App > Profile > Personal Details > Delete your account.