Towel Service Never Runs Empty At Six

We run fixed rounds across London and the Home Counties — 1,034 areas, up to roughly 100 miles from our plants, taking in around 7,845 gyms, spas and sports clubs.

• Your area already has a collection day. We fit you to the round that already passes rather than adding a separate journey, which is why a single studio costs much the same per towel as a large club.
• Every area has its own page carrying that area's collection days, the distance from our plant and the venues already on that round.
• Multi-site operators run on staggered days, so no club is left short while another is being collected from.
• Outside the ring? Tell us where — if a round already passes nearby it is usually still workable.

Because sweat and body oil build up in the fibre and a general wash does not shift them. The towel smells fine cold and dry, then smells again once it is warm and damp — which a member notices before you do.

• Gym towelling runs on its own classification here, not as the tail end of a bed linen load.
• Oil needs a different temperature from sweat, and softener makes it worse by coating the fibre — which is why we do not use it on gym stock.
• Towels that stop absorbing are usually over-softened, not worn out. That is a wash problem, not a replacement problem.
• Every load is temperature logged, so there is a record behind the classification rather than an assurance.

Every gym loses towels, and an account that pretends otherwise turns into a monthly argument about counts. We plan for shrinkage rather than dispute it.

• Expected loss is built into the par count at setup, so the rack does not empty because the maths assumed nothing walked.
• You get the actual numbers each cycle rather than a running balance nobody can reconcile.
• A sudden jump in loss is worth knowing about — it usually means a change on the floor rather than a laundry problem.
• On hire, fair wear is our cost, not a charge back to you.

It is quoted, not tariffed. Towel volume depends on member numbers and how hard the floor turns over, so a published price list would be wrong for most clubs.

• We count a real week before quoting, rather than pricing off your last invoice — the invoice records what you were sold, not what you used.
• The count includes your peak, which is where most estimates fall over.
• No minimum order, so a boutique studio is an ordinary account and is priced per item like any other.
• The count and the quote cost nothing and commit you to nothing, including while you are still under contract elsewhere.

By counting against your peak rather than your daily average. Towel demand does not spread evenly across opening hours — it stacks into roughly two hours, and an average hides exactly that.

• We count on site at the time it matters, not from a figure on your last invoice.
• A Monday evening and a Sunday morning are different businesses. The par level has to survive both, so it is set against the worse of the two.
• January is planned in. New-year membership is the most predictable spike in the trade and it should never be handled as an emergency.
• If you run short twice, the count is wrong — we reset it against real usage rather than the opening estimate.

Both, and mixed accounts are normal. One collection covers whichever way each line is set up, on one invoice.

• Hire means we own the stock, replace what wears out and carry the cost of a towel that greys in month two.
• Wash-only means your own branded stock comes back to you — the same items, not pooled or swapped from general stock.
• Most clubs split it: hired gym towels where nobody reads a label, own branded robes in the spa where the branding is the point.
• You can move a line between the two later without reopening the account.

Yes, and they are genuinely different jobs on the same account. A gym floor wants volume and absorbency; a spa wants handle and appearance.

• Robes are laundered to keep their handle, which is a different process from turning round sweat towels at volume.
• Bath mats run on a heavier classification than towelling, because wet-area linen takes a different kind of soil.
• One collection, one invoice, even where the two sides of the building want different specs.
• Hotel spas are a normal account — the bed linen side can go on the same round.

No long-term tie-in and no exit fee. The account should hold because it works, not because leaving is expensive.

• Terms flex with seasonal demand rather than holding you to a January volume through a quiet August.
• Nothing needs you to be out of your current contract first — the count and the quote commit you to nothing.
• Stock arrives before the old supplier is stood down, so there is never an evening with an empty rack.
• If it is not working, say so. Most problems are a wrong par count or a wrong delivery window, and both are fixable without changing supplier.