Luxury Hotel Linen Services For London's Finest

Both. On hire we own the stock, hold the spares and replace what wears out. On wash-only your linen stays yours and we process it to the same spec — most properties start on one and move to the other.

• Mixed accounts are normal. Plenty of properties hire bed linen and towels but keep their own branded robes on wash-only — one collection covers both.
• On hire we carry the replacement cost of a sheet that tears in month two, rather than passing it back to you.
• Wash-only linen is never pooled. The same items come back to the same property, not swapped from general stock.

You get a call before you notice, not after. Every property has a named account manager and a direct number, and a missed window inside the M25 is usually recoverable the same day rather than the next.

• You get a call before you notice, not after. A named account manager and a direct number, not a ticket queue.
• A missed window is recovered on the next round rather than the next week.
• If it happens twice, the par count is wrong — we reset it against what the property actually used rather than what was estimated at setup.

Yes, provided we know. Tell the account manager a week out and we hold extra par stock for you; tell us the morning of and we will do what the round allows.

• Tell us before the week, not during it. A full house or a wedding block is a capacity question, and it is easy to answer with notice and awkward without.
• Spare stock is held at the plant, not conjured from another customer's delivery — a surge for you should never become a shortage for someone else.
• Event weeks can take an extra collection on the same round rather than a special journey, which is what keeps the cost sensible.
• Recurring peaks get built into the par count, so the same weekend every year stops being an emergency.

We do. Nothing is subcontracted to a third site, which is what makes the ISO 9001 audit and the per-load temperature logs mean anything.

• We do — in two plants we own and run. A production plant in Wembley and our Harrow site. Nothing is passed to a third party in between.
• No subcontracting means the wash spec, the temperature and the handling are ours to answer for rather than someone else's to explain.
• Every load is temperature logged, which matters on any property that has to show how its linen is handled.
• Hotel linen is classified separately from kitchen and front-of-house work, so bed linen never follows a greasy load through the machine.

24 hours as standard, seven days a week. Collected in the morning, processed the same day, back on the next round — not "up to 48 hours" with the small print doing the work.

• Collected in the morning, processed the same day, back on the next round. The round returns through your area rather than once a fortnight.
• Seven days a week, including weekends, which is when most properties actually turn over the most linen.
• Par levels are what make 24 hours work. Three sets per bed — one in use, one with us, one on the shelf — means a delay never reaches a guest.

No minimum and no long-term contract. We would rather you stayed because the service works — if it stops working, thirty days notice and no exit fee.

• No minimum order on any line. A guest house is an ordinary account for us, and it is priced per item exactly like a property ten times the size.
• Small properties go on the same round as everyone else in the area, so you are never paying for a dedicated journey.
• No long-term tie-in and no exit fee. Terms flex with seasonal demand rather than holding you to a summer volume through a quiet January.
• Nothing needs you to be out of your current contract first — the audit and the quote cost nothing and commit you to nothing.

They are pulled at the check stage, not sent back to you. On hire they are replaced from stock at no charge. On wash-only we flag them so you can decide.

• Stained items are re-washed before they come back, not returned dirty. Rewash is our cost, not a line on your invoice.
• Some stains do not come out — red wine, tannin and certain oils set permanently. We take those out of rotation and tell you rather than quietly returning them.
• On hire, replacement is our cost. You are not charged for fair wear, and torn or thinning stock is pulled before a guest sees it.
• On wash-only we flag what is failing, so you can plan replacement rather than discover it on a busy Friday.

A linen audit, an agreed par level, and a collection day. Most hotels are running on our rounds within a fortnight of the first call, and the audit is free.

• Stock arrives before the old supplier is stood down, so there is never a night with bare beds.
• We audit a real week first — what goes out on a Saturday, what is still in the wash on Monday, and where you run short.
• Par counts adjust after the first month against real usage rather than the opening estimate.