London’s Premier Commercial Laundry & Linen Hire

No. We work on flexible, rolling terms built around your occupancy rather than a fixed multi-year tie-in.

• Terms flex with demand — par counts and collection days are reviewed as occupancy rises and falls, so peak-season volumes don't carry into your quiet months.
• Change volumes mid-term — agree new quantities with your account manager and they apply from the next scheduled collection, not the next renewal.
• Notice periods set out up front — whatever is agreed appears in your written quote before you sign, with no clauses introduced later.
• Phased rollout — start with one site or one linen category and extend across the group once you're happy with the service.

Already committed elsewhere? We'll plan the handover to begin the week your current agreement ends. Request a tailored quote.

Under our fully-managed rental plan that is our cost, not yours — you are never invoiced for stock that stains or wears out in normal service.

• Stain recovery first — items are re-processed through targeted stain treatment before anything is written off.
• Automatic replacement — anything that fails inspection is pulled from circulation and replaced at no extra cost to you.
• Par levels protected — replacements come from the buffer stock we hold for your account, so your delivery quantity stays the same that week.
• Tracked, not estimated — RFID tagging records exactly which items left circulation, so stock losses are evidenced rather than argued over.

On a customer-owned-goods contract we report damage back to you with the item reference and recommend repair or replacement.

Yes. High-thread-count and bespoke pieces run on a separate, gentler process route from standard commercial stock.

• Controlled thermal processing — wash temperature and mechanical action matched to the fabric, protecting fibre and finish on premium cotton and linen.
• RFID item tracking — every piece is tagged and traceable, so customer-owned and branded goods return to the site they came from.
• Segregated handling — bespoke stock is kept out of bulk batches to avoid colour transfer and abrasion.
• Finished to presentation standard — pressed and packed for front-of-house use, not simply folded for storage.

Send us a sample and your specification and we'll confirm the process route before you commit.

Standard commercial accounts run on a 24-hour turnaround, with same-day options when something goes wrong.

• 24 hours as standard — collected on your scheduled day, processed overnight, back with you the next.
• Same-day emergency service — for shortages, events and supplier letdowns, subject to capacity on the day.
• Fixed collection days — agreed at setup so your team can plan around them instead of waiting on a call.
• GPS-tracked fleet — your account manager can tell you where a delivery actually is rather than guessing.

Multi-site groups across London and the South East can run staggered collection days so no site is ever left short.

Every commercial load passes a controlled thermal disinfection stage, under a documented quality system that supports FSA requirements in food-handling environments.

• Thermal disinfection stage — a controlled time-and-temperature stage on every commercial load, not a cold wash with additives.
• Clean and dirty separation — soiled intake and finished goods are handled in separate areas to prevent recontamination.
• ISO 9001:2015 certified — processes are documented and audited, so what happens to your linen is repeatable and evidenced.
• Sealed for transport — finished linen is wrapped after finishing and stays sealed until it reaches your storeroom.

Working in care, healthcare or food production? Ask us for the process documentation for your own compliance file.

Yes — over 80% of our central London fleet is fully electric, as part of our carbon-neutral operating commitment.

• 80%+ electric across central London — the zone where the majority of our collections and deliveries take place.
• ULEZ and Congestion Charge compliant — no clean-air surcharges appearing on your invoice.
• 40% water savings in-plant through heat and water recovery on the wash line.
• Route-optimised scheduling — GPS planning cuts miles per delivery, which reduces both emissions and missed windows.

We can supply these figures in writing for your own sustainability or ESG reporting.

Yes — a named Area Service Manager with a direct phone number, not a shared support inbox.

• One named contact — the same person who set your account up and knows your par levels and delivery days.
• A direct line — urgent issues reach them straight away instead of sitting in a ticket queue.
• Scheduled service reviews — volumes, stock condition and any recurring issues looked at together, with par counts adjusted.
• Clear escalation route — if your manager is unavailable, our priority response team picks it up the same day.

Multi-site groups get one manager across every site, so you're not repeating yourself to four different people.

A simple, transparent per-item wash rate — you pay for what we process, with no hidden extras.

• Priced per item — quoted by linen type and volume band, so higher volumes bring the unit rate down.
• Rental includes replacement — stock, laundering, delivery and the replacement of worn items all sit inside one rate.
• No inventory replacement charges and no hidden fees for normal wear and tear.
• No capital outlay — rental removes the upfront cost of buying and holding your own linen stock.

Use the pricing estimator for an indicative figure, or request a tailored quote.