Hospitality Linen In Collier Row Collected On Round

Yes — Collier Row sits on the RM1 round, 19.9 miles from our Wembley plant.

• Shared with Hornchurch, Romford and Gidea Park — one van, one run, which is what keeps the cost of a small account sensible.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

Whichever suits the property — and it can change as the property does.

• On hire we hold and replace the stock, which takes linen off your balance sheet entirely.
• Wash-only keeps your linen yours, processed to the same spec.
• Mixed is common — most properties end up somewhere between the two.
• Stock ageing is our cost, not yours — you stop budgeting for replacement stock, because replacement is the point of hire.

A linen audit, an agreed par level, and a collection day. The nearest hotels we already collect from are the 10 in Hornchurch, 1.0 miles away, on the same run.

• No tender and no tie-in — you stay because it works, or you leave in a month.
• Par levels set per room type, and revisited once we have seen a full month of real usage.
• The audit is free — most operators find out what they are losing, which is worth the hour on its own.
• Your notice period is our problem, not yours — we work to your notice, not against it.

A standing slot, 7 days — fixed, not 'sometime that morning'.

• Same driver each week — so housekeeping hands over to someone who knows the property.
• Planned around check-out, so linen leaves as rooms are stripped.
• Changeable — if the time stops suiting you we move it.
• Recovery is same-day, not next-round — the plant is 19.9 miles away, so a disrupted run is a second trip rather than a note on next week's schedule.

Yes — most of our multi-site work is in Havering, and it is where the savings actually are.

• One account manager across every Havering site.
• One invoice, broken down per property so you can still see where it goes.
• Par stock tracked per site — without it, stock migrates to whichever site shouts loudest.
• One invoice, itemised by property — so nobody reconciles it by hand at the end of the month.

No minimum. The van is in RM1 regardless — you are not the reason for the journey.

• Same turnaround regardless of size — small accounts are not queued behind large ones.
• No small-volume premium, which is the part most suppliers will not put in writing.
• Seasonal properties welcome — no reconnection fee, no renegotiation each spring.
• Nothing to escape from — no notice period dressed up as a minimum term.

Settled at the audit, written onto the RM1 round sheet, and not revisited on the day.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• Nine times in ten, a missed first collection is an access problem — and it is entirely avoidable with one site visit.
• No delivery surcharge for the distance — the round already passes, so an extra stop costs us minutes rather than miles.
• Holiday cover does not reset the arrangement — you should not have to re-explain the building every August.

At our own plant in Wembley, 19.9 miles from Collier Row. No third party, no white-labelling, no surprises about where your linen spent the night.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — ISO 9001 and per-load temperature logs mean something because everything runs through the same building.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• Nothing is passed to a third party — a supplier who cannot tell you which building your linen is in cannot promise you much about how it was washed.