Towel Service In Furzedown On The Leisure Round

Yes — Furzedown sits on the SW16 round, 7 days, 11.0 miles from our Wembley plant.

• Shared with Tooting, Streatham Hill and Balham — the same vehicle covers them, so a club here can be added without moving anyone else.
• The driver knows the streets around Tooting Bec, Streatham and Tooting — which matters when the drop has to land before the evening rush.
• A missed window here is picked up on the next round rather than the next week, because of that distance.
• 18 clubs and spas around SW16 are already on this round — we are not learning the area on your account.

Because the wash was wrong, not because the towel is finished. The towel smells fine cold and dry, then smells again once it is warm and damp — which a member notices before you do.

• Gym towelling runs on its own classification — Furzedown towels are classified for the soil they actually carry.
• Oil needs a different temperature from sweat — softener is the usual culprit: it smells pleasant and stops the towel drying anything.
• Towels that stop absorbing are usually over-softened, not worn out — which means you are replacing stock that had life left in it.
• Every load is temperature logged — which matters if you are ever asked to show how stock is handled.

Shrinkage is normal and predictable. We plan for it rather than dispute it.

• Expected loss is built into the par count at setup — which is the difference between a working count and an optimistic one.
• You get the actual numbers each cycle — not a statement that only makes sense to us.
• A sudden jump in loss is worth knowing about — a step change in shrinkage is information, not an invoice line.
• On hire, fair wear is our cost — not a charge back to you.

It is quoted, not tariffed. Towel volume depends on member numbers and how hard the floor turns over, so a published list would be wrong for most clubs.

• We count a real week in Furzedown before quoting — the invoice records what you were sold, not what you used.
• The count includes January — which is the one spike everybody knows is coming and most quotes ignore.
• No minimum order — so a boutique studio is an ordinary account and is priced per item like any other.
• The count and the quote cost nothing — and commit you to nothing.

We count at peak, because that is the only hour the count has to survive. Every other hour looks fine on any count, which is why averages keep passing and racks keep emptying.

• We count on site at the time it matters — an hour on the Furzedown floor at peak tells us more than a year of delivery notes.
• A Monday evening and a Sunday morning are different businesses — which is why the count is taken twice rather than once.
• January is planned in — a Furzedown club in January is not the same club in August, and the account should say so.
• If you run short twice, the count is wrong — a second shortage is a counting error, not bad luck.

Both, and mixed accounts are normal. The two sit on one invoice and one round.

• Hire — stock, replacement and shrinkage planning are ours; you never reorder.
• Wash-only — the same towels that left Furzedown, never swapped into general stock.
• Most clubs split it — the logo matters on a robe, rarely on a sweat towel.
• You can move a line between the two later — without reopening the account.

Yes — a gym floor and a spa want opposite things from a towel. A gym floor wants volume and absorbency; a spa wants handle and appearance.

• Robes are laundered to keep their handle — softness is the point on a robe, and it is achieved by the wash rather than by softener.
• Bath mats run on a heavier classification — and they are counted separately for the same reason.
• One collection, one invoice — no second supplier for the spa side.
• Hotel spas are a normal account — and the hotel laundry page covers how the rooms side is priced.

No long-term tie-in and no exit fee. Nothing in the agreement is designed to make leaving awkward.

• Terms flex with seasonal demand — rather than holding you to a January volume through a quiet August.
• Nothing needs you to be out of your current contract first — the count and the quote commit you to nothing.
• Stock arrives before the old supplier is stood down — so there is never a Furzedown evening with an empty rack.
• If it is not working, say so — we would rather correct the account than lose it.