Short-Let Linen In Hooley Back On The Round

Not on the day, and nor can anyone else. Five hours is a deadline, not a turnaround window — which is why the clean set is delivered before the guest leaves.

• Three sets per bed — one on the bed, one with us, one on the shelf — means the clean set is already in the Hooley property before the guest has left. The changeover stops depending on us, or on a machine, or on the traffic.
• Collections and drops happen on the same visit, so there is no second trip and no window where a bed sits stripped waiting for a delivery.
• a 19.1-mile plant distance is what makes a same-day recovery possible if a run is disrupted — the fix is hours away, not days.
• The spare set is what protects the booking, and it is the cheapest insurance in the whole arrangement.

Hooley is already on the round. The van passes 19.1 miles from the Wembley plant whether you are on it or not.

• Shared with Woodmansterne, Chipstead and Coulsdon, so a single flat here costs us a stop rather than a journey — which is why there is no minimum order.
• 7 days collections, in a window agreed when the account opens.
• a 19.1-mile round trip keeps the recovery window short, which is what a fixed-day service actually depends on.

Either, and mixed accounts are normal. Hire from us, or we launder stock you already own — the CR5 round collects both the same way.

• Owned stock stays yours. We do not buy it off you at a discount to simplify the paperwork.
• Hire covers replacement — greying, wear and loss are ours to carry rather than a cost you absorb every season. For short lets that is usually the larger number, because linen ages in front of paying guests.
• Hire also means consistency. Every set is the same specification, so a replacement does not arrive a shade off the rest of the flat.

Consistency is the practical argument for hire. Every set is the same specification, so the Hooley flat looks in month twenty the way it looked in the listing photos.

• Items are pulled at the check stage so the decision about whether a cover has one more stay in it is ours.
• Commercial pressing flattens a duvet cover in a way no home machine reproduces, and it is what the camera picks up.
• Stains are re-treated before retirement, so a spill on a Saturday is not automatically a replacement cost on the Monday.

Count beds, then multiply by three. It sounds like over-ordering until the weekend a Hooley flat turns twice.

• Two sets fails on a back-to-back. The second set is still with us when the next guest arrives.
• A sofa bed counts as a bed — the most commonly missed set, and always missed on the busiest weekend rather than a quiet one.
• Towels turn faster than bed linen. Guests use several per stay, so towel par usually runs higher than three per bed.
• Reviewed after a month of real occupancy in Hooley and adjusted at no charge. Seasonal swing is expected and the level should move with it.

Settled first, not discovered on the day. Access is the single biggest cause of a missed drop in Hooley, so it is agreed before anything is collected.

• The same driver runs the round, which is why a code given in week one still works in week thirty.
• Nothing is left on a doorstep. If access fails, the drop moves to the next visit and you are told the same day — not discovered by a guest.
• Codes and key-safe details sit on the account, not in a driver's phone, and are changed on request.

One contact for the portfolio. Adding a Reigate and Banstead address is a line on the drop list, not a second relationship.

• Each property keeps its own par level, because a studio and a three-bed do not turn at the same rate.
• Consolidated billing with a per-property breakdown, so you see one number and can still tell which flat is consuming what.
• Adding a property later is a change to the drop list, not a new contract, a new supplier relationship or a new price.

No minimum order and no tie-in. Hooley is already on a round, so a single one-bed flat is a stop rather than a journey we have to justify.

• No volume threshold and no review clause that reopens it if bookings dip.
• Growing later is a par-level change, not a renegotiation — adding a second flat does not reopen the contract.
• No exit fee. If it is not working, you say so and we collect our stock.