Changeover Linen In New Romney Delivered To Schedule

You do not turn linen around on the day — you hold a set ahead. A 10am checkout and a 3pm check-in leaves about five hours. No laundry can do that reliably, ours included, and any supplier who says otherwise is describing a good week.

• Three sets per bed — one on the bed, one with us, one on the shelf — means the clean set is already in the New Romney property before the guest has left. The changeover stops depending on us, or on a machine, or on the traffic.
• Collections and drops happen on the same visit, so there is no second trip and no window where a bed sits stripped waiting for a delivery.
• a 66.3-mile plant distance is what makes a same-day recovery possible if a run is disrupted — the fix is hours away, not days.
• The spare set is what protects the booking, not the supplier — which is why we size on beds before we quote.

Yes — New Romney sits on the TN28 round, 66.3 miles from our Wembley plant.

• Shared with Lydd, Dymchurch and Hamstreet, so a single flat here costs us a stop rather than a journey — which is why there is no minimum order.
• 7 days collections, in a window agreed when the account opens.
• a 66.3-mile round trip keeps the recovery window short, which is what a fixed-day service actually depends on.

Either, and mixed accounts are normal. Hire from us, or we launder stock you already own — the TN28 round collects both the same way.

• Owned stock stays yours. Nothing is bought back to make a contract look tidier.
• Hire covers replacement — greying, wear and loss are ours to carry rather than a cost you absorb every season. For short lets that is usually the larger number, because linen ages in front of paying guests.
• Hire also means consistency. Every set is the same specification, so a replacement does not arrive a shade off the rest of the flat.

It should, and that is measurable. One specification means the linen a New Romney guest photographs in year two matches the listing shot from year one.

• Items are pulled at the check stage rather than sent back for you to judge at 11am on a changeover day.
• Commercial pressing flattens a duvet cover in a way no home machine reproduces, and it is what the camera picks up.
• Stains are re-treated before retirement, so a spill on a Saturday is not automatically a replacement cost on the Monday.

Three, per bed, every time. Two is the number most New Romney hosts start with and the number that fails them on the first busy fortnight.

• Two sets fails on a back-to-back. The second set is still with us when the next guest arrives.
• A sofa bed counts as a bed — the most commonly missed set, and always missed on the busiest weekend rather than a quiet one.
• Towels turn faster than bed linen. One guest can get through four in a weekend, which is why towel stock is sized separately.
• Reviewed after a month of real occupancy in New Romney and adjusted at no charge. Seasonal swing is expected and the level should move with it.

Settled first, not discovered on the day. Access is the single biggest cause of a missed drop in New Romney, so it is agreed before anything is collected.

• The same driver runs the round, which is why a code given in week one still works in week thirty.
• Nothing is left on a doorstep. You hear about it from us within the hour rather than from a review.
• Codes and key-safe details sit on the account, not in a driver's phone, and are changed on request.

One account manager, one invoice. Property managers running several Folkestone and Hythe addresses are the norm rather than the exception.

• Each property keeps its own par level, sized on its own occupancy rather than a portfolio average.
• Consolidated billing with a per-property breakdown, so you see one number and can still tell which flat is consuming what.
• Adding a property later is a change to the drop list, not a new contract, a new supplier relationship or a new price.

No minimum order and no tie-in. New Romney is already on a round, so a single one-bed flat is a stop rather than a journey we have to justify.

• No volume threshold attached to the quote. Seasonality is yours to manage, not ours to price around.
• Growing later is a par-level change, not a renegotiation — adding a second flat does not reopen the contract.
• No exit fee. If it is not working, you say so and we collect our stock.