Towel Service In Penge On The Leisure Round

Yes — Penge sits on the SE20 round, 7 days, 14.0 miles from our Wembley plant.

• Shared with Sydenham, Anerley and Crystal Palace — one van, one run, which is what keeps a single studio sensible to price.
• The driver knows the streets around Penge West, Crystal Palace and Sydenham — route knowledge is most of what separates a kept window from a missed one.
• A missed window here is picked up on the next round rather than the next week, because Penge is only 14.0 miles out.
• 9 clubs and spas around SE20 are already on this round — we are not learning the area on your account.

No long-term tie-in and no exit fee. Nothing in the agreement is designed to make leaving awkward.

• Terms flex with seasonal demand — Penge in January and Penge in August are different clubs, and the account should say so.
• Nothing needs you to be out of your current contract first — there is no cost to finding out.
• Stock arrives before the old supplier is stood down — so there is never a Penge evening with an empty rack.
• If it is not working, say so — the fix is usually a number on the sheet rather than a new contract.

Because sweat and body oil build up in the fibre and a general wash does not shift them. Cold it is fine; warm and damp it is not, and that is after it has reached a member.

• Gym towelling runs on its own classification — Penge towels are classified for the soil they actually carry.
• Oil needs a different temperature from sweat — softener is the usual culprit: it smells pleasant and stops the towel drying anything.
• Towels that stop absorbing are usually over-softened, not worn out — that is a wash problem, not a replacement problem.
• Every load is temperature logged — and the log sits against your account, not a general plant figure.

Shrinkage is normal and predictable. We plan for it rather than dispute it.

• Expected loss is built into the par count at setup — which is the difference between a working count and an optimistic one.
• You get the actual numbers each cycle — in and out, per collection, so the figure is checkable.
• A sudden jump in loss is worth knowing about — it usually means a change on the floor rather than a laundry problem.
• On hire, fair wear is our cost — not a charge back to you.

Priced on your peak and your member numbers, not off a rate card. The number follows turnover, not floor area.

• We count a real week in Penge before quoting — the invoice records what you were sold, not what you used.
• The count includes January — peak months are the ones the par count has to survive.
• No minimum order — a small Penge studio pays the same per towel as a club ten times the size.
• The count and the quote cost nothing — including while you are still under contract elsewhere.

We count at peak, because that is the only hour the count has to survive. Every other hour looks fine on any count, which is why averages keep passing and racks keep emptying.

• We count on site at the time it matters — the invoice records what you were sold, not what the rack needed.
• A Monday evening and a Sunday morning are different businesses — the par level has to survive both, so it is set against the worse of the two.
• January is planned in — a Penge club in January is not the same club in August, and the account should say so.
• If you run short twice, the count is wrong — a second shortage is a counting error, not bad luck.

Both, and mixed accounts are normal. The two sit on one invoice and one round.

• Hire — stock, replacement and shrinkage planning are ours; you never reorder.
• Wash-only — item for item, never substituted.
• Most clubs split it — the logo matters on a robe, rarely on a sweat towel.
• You can move a line between the two later — it is a change to the sheet, not a new agreement.

Yes. One collection, two specifications. Volume on one side of the building, finish on the other.

• Robes are laundered to keep their handle — which is a different process from turning round sweat towels at volume.
• Bath mats run on a heavier classification — than towelling, and mixing the two shortens the life of both.
• One collection, one invoice — no second supplier for the spa side.
• Hotel spas are a normal account — the bed linen side can go on the same round.