Towel Service In Sunninghill On The Leisure Round

Yes — Sunninghill sits on the SL5 round, 7 days, 19.2 miles from our Wembley plant.

• Shared with Ascot, Sunningdale and Virginia Water — one van, one run, which is what keeps a single studio sensible to price.
• A missed window here is picked up on the next round rather than the next week, which is what 19.2 miles buys you.
• 6 clubs and spas around SL5 are already on this round — we are not learning the area on your account.

Both, and mixed accounts are normal. Plenty of Sunninghill clubs run half and half.

• Hire — the rack is maintained for you, including the towels that fail first.
• Wash-only — item for item, never substituted.
• Most clubs split it — hired gym towels where nobody reads a label, own-branded robes in the spa where the branding is the point.
• You can move a line between the two later — clubs often start on hire and move the spa side across once branding is settled.

Yes — a gym floor and a spa want opposite things from a towel. The gym side is judged on whether the rack is full; the spa side on how the robe feels.

• Robes are laundered to keep their handle — which is a different process from turning round sweat towels at volume.
• Bath mats run on a heavier classification — because wet-area linen takes a different kind of soil.
• One collection, one invoice — even where the two sides of the building want different specs.
• Hotel spas are a normal account — with one account manager across both.

No long-term tie-in and no exit fee. Nothing in the agreement is designed to make leaving awkward.

• Terms flex with seasonal demand — you are not held to a peak figure through a quiet quarter.
• Nothing needs you to be out of your current contract first — the count and the quote commit you to nothing.
• Stock arrives before the old supplier is stood down — the two overlap by design.
• If it is not working, say so — the fix is usually a number on the sheet rather than a new contract.

It is oil left in the fibre, not the towel being old. Cold it is fine; warm and damp it is not, and that is after it has reached a member.

• Gym towelling runs on its own classification — Sunninghill towels are classified for the soil they actually carry.
• Oil needs a different temperature from sweat — and softener makes it worse by coating the fibre, which is why we do not use it on gym stock.
• Towels that stop absorbing are usually over-softened, not worn out — and the fix costs nothing but a change of classification.
• Every load is temperature logged — so there is a record behind the classification rather than an assurance.

Shrinkage is normal and predictable. We plan for it rather than dispute it.

• Expected loss is built into the par count at setup — so the rack does not empty because the maths assumed nothing walked.
• You get the actual numbers each cycle — rather than a running balance nobody can reconcile.
• A sudden jump in loss is worth knowing about — a step change in shrinkage is information, not an invoice line.
• On hire, fair wear is our cost — greying and thinning are ours to replace.

It is quoted, not tariffed. Towel volume depends on member numbers and how hard the floor turns over, so a published list would be wrong for most clubs.

• We count a real week in Sunninghill before quoting — rather than pricing off your last invoice.
• The count includes January — which is the one spike everybody knows is coming and most quotes ignore.
• No minimum order — size barely moves the per-item price.
• The count and the quote cost nothing — there is no cost to finding out what it would look like.

The par count is set on your busiest two hours, not on an average day. A Sunninghill floor gets through more between five and seven than across the rest of the day combined.

• We count on site at the time it matters — an hour on the Sunninghill floor at peak tells us more than a year of delivery notes.
• A Monday evening and a Sunday morning are different businesses — the par level has to survive both, so it is set against the worse of the two.
• January is planned in — new-year membership is the most predictable spike in the trade and should never be handled as an emergency.
• If you run short twice, the count is wrong — and correcting it is our job, not a favour.