Commercial Linen In West Horsley On The Morning Round

Yes — West Horsley sits on the KT24 round, 7 days, 22.0 miles from our Wembley plant.

• Shared with East Clandon, East Horsley and Merrow — the same vehicle covers them, which is why a counter here can be added without moving anyone else.
• A missed window here is picked up on the next round rather than the next week, because West Horsley is only 22.0 miles out.

Tell your account manager and a missed window here is picked up on the next round rather than the next week.

• If it happens twice, the par count is wrong — a second shortage is a counting error, and we correct it.
• Most West Horsley cafes are not short of linen overall — they are short of it on two predictable days, which is a counting problem rather than a volume one.
• Seasonal swings are planned in — West Horsley in December is not West Horsley in February, and the par count should know that.

No. Kitchen cloths and table linen go on the same KT24 collection and the same invoice.

• No second supplier and no second delivery day — one account covers both sides of the counter.
• Chef whites, oven cloths and table linen — all available on the same account, hire or wash-only.
• If the kitchen is the bigger half — see restaurant laundry for how a kitchen-led account is priced.

Yes — the KT24 round is sequenced by opening time. Cafes open earlier than almost anything else we serve.

• The time is agreed when the account opens — and a relief driver inherits it with the route.
• A mid-morning drop missed the shift it was for. We schedule against your opening time, not ours.
• If a drop is missed, a missed window here is picked up on the next round rather than the next week.

Because cafe soil is chemically different from kitchen soil. On a general cycle they build up and whites dull within weeks.

• Cafe cloths and aprons run on their own classification — not as the tail end of a kitchen load.
• Milk protein needs the right temperature, not just a hotter one — overheating fixes the stain instead of lifting it.
• Grey whites are usually a wash problem, not an age problem — replacement rate is the clearest signal the classification is off.

No long-term tie-in and no exit fee.

• Terms flex with seasonal demand — you are not held to a peak figure through a quiet quarter.
• Nothing needs you to be out of your current contract first — we will count your week while you are still under someone else.
• Stock arrives before the old supplier is stood down — you are never between suppliers.

No minimum, on any line. A one-site independent is the normal shape of a cafe account.

• Small sites go on the same KT24 round — which is why size barely moves the per-item price.
• 2 cafes around KT24 are already on it — which is why the timings suit opening rather than check-out.
• Volume changes are expected — a quiet January in West Horsley and a busy July are the same account.

Both, and mixed accounts are normal. Plenty of West Horsley accounts run half and half.

• Hire — we own the stock, replace it as it wears and keep the par count topped up.
• Wash-only — the same garments that left West Horsley, tracked, never swapped into a pool.
• Plenty of cafes do both — branding matters on the apron, rarely on the tea towel behind the counter.