Hotel Linen In Custom House Collected On Round

Yes — Custom House sits on the E16 round, 13.8 miles from our Wembley plant.

• Shared with Silvertown, Canning Town and Plaistow — one van, one run, which is what keeps the cost of a small account sensible.
• The driver knows the roads around Canning Town, Royal Victoria and Custom House — route knowledge is most of what separates a kept window from a missed one.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

Yes, and it is usually cheaper and simpler than separate accounts.

• One account manager across every Newham site.
• One invoice, broken down per property so you can still see where it goes.
• Par stock tracked per site — so a quiet property does not quietly fund a busy one.
• One invoice, itemised by property — so nobody reconciles it by hand at the end of the month.

No minimum. The round is already passing, which is the whole reason we can say that.

• Same turnaround regardless of size — the process does not know how many rooms you have.
• No small-volume premium, and no rounding up to a notional minimum.
• Seasonal properties welcome — we would rather hold the slot than lose the relationship.
• Nothing to escape from — the arrangement holds because it works, not because it is signed.

Settled at the audit, written onto the E16 round sheet, and not revisited on the day.

• Loading bay, service lift or back entrance — recorded against the account so a relief driver has it too.
• Timed around Canning Town because that is where the delay actually happens.
• Nine times in ten, a missed first collection is an access problem — and it is entirely avoidable with one site visit.
• Distance does not appear on the invoice — the round already passes, so an extra stop costs us minutes rather than miles.
• Holiday cover does not reset the arrangement — you should not have to re-explain the building every August.

At our own plant in Wembley, 13.8 miles from Custom House. One building, ours, every load.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — a certificate covering a site you do not control is a certificate covering nothing.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• The chain is short on purpose — we own the plant, so a complaint has one address rather than two.

Whichever suits the property — and it can change as the property does.

• On hire we hold and replace the stock, including the spares you would otherwise be storing.
• Wash-only keeps your linen yours, with damaged items flagged rather than quietly retired.
• Mixed is common — most properties end up somewhere between the two.
• Wear and loss sit with us — greying, fraying and losses are carried by us rather than appearing on your invoice each quarter, which is usually the larger number over a year.

A linen audit, an agreed par level, and a collection day.

• No tender and no tie-in — a contract only protects a supplier who expects the service to slip.
• Par levels set per room type, and revisited once we have seen a full month of real usage.
• The audit is free — most operators find out what they are losing, which is worth the hour on its own.
• You do not have to be out of contract — the count happens whenever suits; the round starts when you are free.

A standing slot, 7 days — fixed, not 'sometime that morning'.

• Same driver each week — continuity matters more here than most suppliers admit.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — seasons shift, occupancy shifts, the slot can shift with them.
• Recovery is same-day, not next-round — A missed window here is picked up on the next round rather than the next week.