Hotel Linen In Ditton Collected To Schedule

Yes — Ditton sits on the ME19 round, 36.4 miles from our Wembley plant.

• Shared with West Malling, Aylesford and Kings Hill — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• The driver knows the roads around East Malling — the same crew runs it each week, so nobody is reading a map on your loading bay.
• Collections here run to scheduled days, agreed when the account opens, because of that distance.

Yes — most of our multi-site work is in Tonbridge and Malling, and it is where the savings actually are.

• One account manager across every Tonbridge and Malling site.
• One invoice, consolidated but itemised — one payment, full visibility.
• Par stock tracked per site — the usual multi-property problem is linen drifting between buildings and being paid for twice.
• One invoice, itemised by property — which is what stops one busy property quietly subsidising a quiet one.

No minimum. The van is in ME19 regardless — you are not the reason for the journey.

• Same turnaround regardless of size — small accounts are not queued behind large ones.
• No small-volume premium, because you are not the reason the van is on the road.
• Seasonal properties welcome — we would rather hold the slot than lose the relationship.
• Nothing to escape from — the arrangement holds because it works, not because it is signed.

Worked out with your team in advance — we would rather ask twice than guess once.

• Loading bay, service lift or back entrance — recorded against the account so a relief driver has it too.
• Timed around East Malling and the traffic that comes with it.
• This is where new suppliers come unstuck — and it is entirely avoidable with one site visit.
• The mileage is not billed back to you — the round already passes, so an extra stop costs us minutes rather than miles.
• Relief drivers get the same notes — you should not have to re-explain the building every August.

At our own plant in Wembley, 36.4 miles from Ditton. No third party, no white-labelling, no surprises about where your linen spent the night.

• Collections here run to scheduled days, agreed when the account opens.
• One process, one audit — a certificate covering a site you do not control is a certificate covering nothing.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• Nothing is passed to a third party — a supplier who cannot tell you which building your linen is in cannot promise you much about how it was washed.

Whichever suits the property — and it can change as the property does.

• On hire we hold and replace the stock, including the spares you would otherwise be storing.
• Wash-only keeps your linen yours, processed to the same spec.
• Mixed is common — most properties end up somewhere between the two.
• Stock ageing is our cost, not yours — greying, fraying and losses are carried by us rather than appearing on your invoice each quarter, which is usually the larger number over a year.

A linen audit, an agreed par level, and a collection day.

• No tender and no tie-in — a contract only protects a supplier who expects the service to slip.
• Par levels set per room type, worked out from your occupancy rather than a rule of thumb.
• The audit is free and you keep the numbers whether or not you use us.
• You do not have to be out of contract — the count happens whenever suits; the round starts when you are free.

A standing slot, 7 days — a time, not a window.

• Same driver each week — familiar faces make short conversations, and short conversations keep the round on time.
• Planned around check-out, which keeps dirty linen out of your corridors.
• Changeable — if the time stops suiting you we move it.
• A missed slot is not a lost week — the plant is 36.4 miles away, so a disrupted run is a second trip rather than a note on next week's schedule.