Hospitality Linen In West Malling Collected To Schedule

Yes — West Malling sits on the ME19 round, 35.3 miles from our Wembley plant.

• Shared with Kings Hill, Ditton and Tonbridge and Malling — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• The driver knows the roads around West Malling — which sounds trivial until a supplier who does not misses a morning.
• Collections here run to scheduled days, agreed when the account opens, because of that distance.

At our own plant in Wembley, 35.3 miles from West Malling. Nothing is subcontracted to a third site.

• Collections here run to scheduled days, agreed when the account opens.
• One process, one audit — a certificate covering a site you do not control is a certificate covering nothing.
• You can visit. Clients who come tend to sign.
• Nothing is passed to a third party — we own the plant, so a complaint has one address rather than two.

Whichever suits the property — and it can change as the property does.

• On hire we hold and replace the stock, including the spares you would otherwise be storing.
• Wash-only keeps your linen yours, useful where the stock is branded or a particular weave.
• Mixed is common — there is no rule that says it has to be one or the other.
• Hire covers replacement — the par level does not quietly drop over a season while nobody is counting.

A linen audit, an agreed par level, and a collection day. The nearest hotels we already collect from are the 3 in Ditton, 1.4 miles away, on the same run.

• No tender and no tie-in — a contract only protects a supplier who expects the service to slip.
• Par levels set per room type, worked out from your occupancy rather than a rule of thumb.
• The audit is free and you keep the numbers whether or not you use us.
• Nothing needs to end first — if you are tied in, we plan the start date around it. The audit and the plan cost you nothing either way.

A standing slot, 7 days — fixed, not 'sometime that morning'.

• Same driver each week — familiar faces make short conversations, and short conversations keep the round on time.
• Planned around check-out, so linen leaves as rooms are stripped.
• Changeable — seasons shift, occupancy shifts, the slot can shift with them.
• A missed slot is not a lost week — the plant is 35.3 miles away, so a disrupted run is a second trip rather than a note on next week's schedule.

Yes, and it is usually cheaper and simpler than separate accounts.

• One account manager across every Tonbridge and Malling site.
• One invoice, with per-site lines, so finance and operations can both use it.
• Par stock tracked per site — without it, stock migrates to whichever site shouts loudest.
• Consolidated billing with a per-site breakdown — the total and the split, on the same document.

No minimum. The van is in ME19 regardless — you are not the reason for the journey.

• Same turnaround regardless of size — small accounts are not queued behind large ones.
• No small-volume premium, and no rounding up to a notional minimum.
• Seasonal properties welcome — we would rather hold the slot than lose the relationship.
• No exit fee either — no notice period dressed up as a minimum term.

Settled at the audit, written onto the ME19 round sheet, and not revisited on the day.

• Loading bay, service lift or back entrance — whichever actually works for your building, agreed once and then fixed.
• Timed around West Malling and the traffic that comes with it.
• This is where new suppliers come unstuck — not the laundry, not the van, the door.
• No delivery surcharge for the distance — a shared run is what makes 35.3 miles affordable for a property of any size.
• Relief drivers get the same notes — the arrangement survives a change of driver, which is when most suppliers slip.