Hospitality Linen In Falconwood Collected On Round

Yes — Falconwood sits on the SE9 round, 17.3 miles from our Wembley plant.

• Shared with Welling, Shooters Hill and Eltham — adding you changes the schedule, not the route.
• The driver knows the roads around Falconwood — the same crew runs it each week, so nobody is reading a map on your loading bay.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

Either, and you can change later without changing supplier.

• On hire we hold and replace the stock, including the spares you would otherwise be storing.
• Wash-only keeps your linen yours, with damaged items flagged rather than quietly retired.
• Mixed is common — hire the towelling, wash-only the bedding.
• Stock ageing is our cost, not yours — you stop budgeting for replacement stock, because replacement is the point of hire.

A linen audit, an agreed par level, and a collection day. The nearest hotels we already collect from are the 1 in Eltham, 1.4 miles away, on the same run.

• No tender and no tie-in — a contract only protects a supplier who expects the service to slip.
• Par levels set per room type, so housekeeping never opens an empty cupboard.
• The audit is free and carries no obligation.
• Your notice period is our problem, not yours — we work to your notice, not against it.

A standing slot, 7 days — fixed, not 'sometime that morning'.

• Same driver each week — continuity matters more here than most suppliers admit.
• Planned around check-out, which keeps dirty linen out of your corridors.
• Changeable — if the time stops suiting you we move it.
• Recovery is same-day, not next-round — 17.3 miles is close enough that the fix is hours away.

Yes, and it is usually cheaper and simpler than separate accounts.

• One account manager across every Bexley site.
• One invoice, with per-site lines, so finance and operations can both use it.
• Par stock tracked per site — so a quiet property does not quietly fund a busy one.
• One invoice, itemised by property — which is what stops one busy property quietly subsidising a quiet one.

No minimum. Minimums exist to cover a dedicated trip. This is not one.

• Same turnaround regardless of size — the process does not know how many rooms you have.
• No small-volume premium, and no rounding up to a notional minimum.
• Seasonal properties welcome — no reconnection fee, no renegotiation each spring.
• No exit fee either — no notice period dressed up as a minimum term.

Agreed before the first collection, not on the morning.

• Loading bay, service lift or back entrance — whichever actually works for your building, agreed once and then fixed.
• Timed around Falconwood because that is where the delay actually happens.
• It is the usual failure point — not the laundry, not the van, the door.
• No delivery surcharge for the distance — you are joining an existing journey rather than paying for a new one, which is why a small Falconwood account is still worth having.
• It is recorded against the account, not a person — access details live on the round sheet, so a stand-in is not knocking on the front door.

At our own plant in Wembley, 17.3 miles from Falconwood. One building, ours, every load.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — ISO 9001 and per-load temperature logs mean something because everything runs through the same building.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• Nothing is passed to a third party — we own the plant, so a complaint has one address rather than two.