Hospitality Linen In Fetcham Collected On Round

Yes — Fetcham sits on the KT22 round, 18.6 miles from our Wembley plant.

• Shared with Leatherhead, Bookham and Stoke D Abernon — adding you changes the schedule, not the route.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

No minimum. Minimums exist to cover a dedicated trip. This is not one.

• Same turnaround regardless of size — the process does not know how many rooms you have.
• No small-volume premium, because you are not the reason the van is on the road.
• Seasonal properties welcome — collections pause and restart without closing the account.
• Nothing to escape from — the arrangement holds because it works, not because it is signed.

Settled at the audit, written onto the KT22 round sheet, and not revisited on the day.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• This is where new suppliers come unstuck — and it is entirely avoidable with one site visit.
• Distance does not appear on the invoice — you are joining an existing journey rather than paying for a new one, which is why a small Fetcham account is still worth having.
• It is recorded against the account, not a person — access details live on the round sheet, so a stand-in is not knocking on the front door.

At our own plant in Wembley, 18.6 miles from Fetcham. One building, ours, every load.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — ISO 9001 and per-load temperature logs mean something because everything runs through the same building.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• The chain is short on purpose — we own the plant, so a complaint has one address rather than two.

Whichever suits the property — and it can change as the property does.

• On hire we hold and replace the stock, so nothing is tied up in sheets.
• Wash-only keeps your linen yours, with damaged items flagged rather than quietly retired.
• Mixed is common — there is no rule that says it has to be one or the other.
• Stock ageing is our cost, not yours — greying, fraying and losses are carried by us rather than appearing on your invoice each quarter, which is usually the larger number over a year.

A linen audit, an agreed par level, and a collection day. The nearest hotels we already collect from are the 1 in Leatherhead, 1.3 miles away, on the same run.

• No tender and no tie-in — you stay because it works, or you leave in a month.
• Par levels set per room type, so housekeeping never opens an empty cupboard.
• The audit is free and you keep the numbers whether or not you use us.
• Your notice period is our problem, not yours — we work to your notice, not against it.

A standing slot, 7 days — the same time each week, which is the point.

• Same driver each week — continuity matters more here than most suppliers admit.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — if the time stops suiting you we move it.
• A missed slot is not a lost week — the plant is 18.6 miles away, so a disrupted run is a second trip rather than a note on next week's schedule.

Yes. Separate accounts for sites on the same round is a billing habit, not a requirement.

• One account manager across every Mole Valley site.
• One invoice, broken down per property so you can still see where it goes.
• Par stock tracked per site — so a quiet property does not quietly fund a busy one.
• Finance sees one number, each site sees its own — the total and the split, on the same document.