Kitchen Linen In Osterley Back Before Prep

Yes — Osterley sits on the TW7 round, 7 days, 6.0 miles from our Wembley plant.

• Shared with Spring Grove, Lampton and Isleworth — one van, one run, which is what keeps a small kitchen sensible to price.
• The driver knows the service entrances around Hounslow East, Syon Lane and Isleworth — route knowledge is most of what separates a kept window from a missed one.
• A missed morning window here is recoverable the same day, because Osterley is only 6.0 miles out.
• 74 kitchens around TW7 are already on this round — we are not learning the area on your account.

Yes — the TW7 round is sequenced around service patterns.

• The time is agreed when the account opens — it goes on the round sheet, not into a delivery window.
• Timed around Hounslow East because that is where the delay actually happens.
• If a drop is missed, a missed morning window here is recoverable the same day.
• A relief driver inherits the window with the route — holidays and sickness are the usual cause of a missed slot elsewhere; here the slot travels with the round sheet.

No long-term tie-in and no exit fee.

• Terms flex with seasonal demand — rather than locking you into a summer volume you do not use in February.
• Nothing needs you to be out of your current contract first — we will size your brigade while you are still under someone else.
• Stock arrives before the old supplier is stood down — you are never between suppliers.
• If it is not working, say so — we would rather correct the account than lose it.

Both, and mixed accounts are normal. The two sit on one invoice and one round.

• Hire — we own the garments, replace them on wear and manage sizing as the brigade changes.
• Wash-only — garment for garment, never substituted.
• Plenty of kitchens do both — hired cloths and aprons, own-branded jackets on wash-only.
• You can move a line between the two later — it is a change to the sheet, not a new agreement.

Yes — kitchen soil is classified separately from front of house.

• Grease, protein and scorch need their own wash — grease lifts at a different temperature from protein, and scorch responds to neither.
• Whites never run through the cycle the table linen was on — that transfer is what dulls a brigade's whites inside a month.
• Colour-coded cloths stay in their own classification — through the whole process.
• Every load is temperature logged — and the log is against your account, not a general plant figure.

It is quoted, not tariffed. The number depends on sections and turnover, not on floor area.

• We count a real week in Osterley before quoting — including the summer weeks, which is where most estimates fall over.
• No minimum order — so a small kitchen is a normal account.
• The count includes your busy season — peak weeks are the ones the par count has to survive.
• The count and the quote cost nothing — there is no cost to finding out what it would look like.

Yes — catering kitchens are a large part of what we collect.

• 16 school kitchens around TW7 are already on the round — the classification and the paperwork already suit that kind of site.
• Term-time and seasonal swings are planned in — rather than handled as emergencies.
• Colour-coded cloths and named whites — which is what an inspection actually looks for.
• Contract caterers running several sites — are handled as one account across Hounslow, not as separate customers.

We size the brigade before quoting, not after the first complaint.

• Every section is sized at setup — including the sections that get through two a shift.
• A new commis goes on the account the same week — a phone call to your account manager, not a reorder.
• Garments are named — which takes the sorting job off the pass entirely.
• Par counts are re-set after the first month — once we have seen a real Osterley month rather than a first guess.