Restaurant Linen In Osterley Collected Daily

31 restaurants in Osterley sit inside the area we already collect from, 6.0 miles from our Wembley plant. Alongside them, 16 cafés and 10 pubs and bars are on the same run.

• Shared with Spring Grove, Lampton and Isleworth — they sit on the same run, so an extra stop costs us minutes rather than miles — and that is what keeps a small account viable here.
• 7 days collections, in a window agreed when the account opens rather than assigned by a routing system on the morning.
• a 6.0-mile round trip means a problem is a second trip that day rather than a note on next week's sheet.

Kitchen soil is treated as kitchen soil. Grease, red wine, oil and candle wax each need a different combination of temperature, dwell time and chemistry, and no single programme gets all four out.

• Items are sorted before washing, not after. Sorting after the wash is too late; the grease has already moved.
• Marked items are pulled at the check stage rather than sent back for you to find. Re-treatment first, replacement only if it fails.
• Wax is lifted before wash, not melted through the fabric by a hot cycle, which is what sets it permanently.

Same round, same invoice. Chef jackets, aprons, trousers, oven cloths and kitchen cloths are collected with the table linen — there is no second supplier and no second delivery day to remember.

• Whites come back on hangers, not folded into a bag for someone to iron again before service.
• Cloths are bagged by type — glass, oven, waiter — so the right cloth is where it should be before service starts.
• Sizes are held in stock, and a change of size is a phone call rather than a reorder.

One account manager, one invoice. Multi-site operators across Hounslow are the norm rather than the exception, and the round does not change — only the drop list does.

• Each site keeps its own par level. Sites are sized individually, because an average across two very different rooms is wrong for both.
• Consolidated billing on one invoice, itemised by site — one number for finance, the detail for whoever asks.
• Adding a site later is a change to the drop list, not a new contract or a new supplier relationship.

Never during service. Your TW7 slot is fixed when the account opens, so it is a standing appointment rather than a window someone assigns you on the day.

• Access around Hounslow East is planned into the route rather than discovered on the day. Loading restrictions and one-way systems are the reason most suppliers drift late here.
• Deliveries land before the doors open, which is the difference between laying up calmly and laying up at speed.
• If a run is disrupted — a road closure, a breakdown — the plant is 6.0 miles away, so the recovery is a second trip that day, not a note on next week's schedule.

We size the account on your peak. Averaging a quiet Tuesday with a full Saturday produces a number that is wrong on both nights.

• We count a real week in Osterley — covers midweek, covers at the weekend, and how many cloths a turn actually costs you rather than what the last supplier's sheet said.
• Reviewed after a full month once there is real data rather than a first guess — at no cost either way.
• Seasonal swing is expected — TW7 trade moves across the year, and the par level should move with it rather than being agreed once and forgotten.

Either, and mixed accounts are normal. Hire from us, or we launder stock you already own — the TW7 round collects both the same way and on the same docket.

• Owned stock stays yours. What you bought, you keep — including the items we would not have chosen.
• Hire covers replacement — wear, loss and staining are ours to carry rather than a line that appears on your invoice each quarter.
• Most Osterley accounts run both: hired table linen where volume is high, owned chef whites where the branding matters.

No minimum order. Osterley is already on the round, so a small account costs us a stop rather than a journey — which is exactly why some suppliers quote a minimum here and we do not.

• Cafés and bars sit alongside restaurants on the same run, and a 24-cover room is priced on what it actually uses.
• No tie-in and no volume threshold to keep the price you were quoted — the rate does not change if you have a quiet January.
• Growing later is a par-level change, not a renegotiation — adding a second flat does not reopen the contract.
• No exit fee. If it is not working, you say so and we collect our stock.