Cafe Linen In Penn On The Morning Round

Yes — Penn sits on the HP9 round, 7 days, 16.3 miles from our Wembley plant.

• Shared with Beaconsfield, Tylers Green and Seer Green — adding you changes the schedule, not the route.
• The driver knows the streets around Beaconsfield — which matters more at seven in the morning than it does at eleven.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

No long-term tie-in and no exit fee.

• Terms flex with seasonal demand — Penn in February and Penn in July are different businesses, and the account should say so.
• Nothing needs you to be out of your current contract first — there is no cost to finding out what it would look like.
• Stock arrives before the old supplier is stood down — the two overlap by design.

No minimum, on any line. A one-site independent is the normal shape of a cafe account.

• Small sites go on the same HP9 round — which is why size barely moves the per-item price.
• 5 cafes around HP9 are already on it — which is why the timings suit opening rather than check-out.
• Volume changes are expected — the account flexes rather than holding you to a floor.

Both, and mixed accounts are normal. One collection covers whichever way each line is set up.

• Hire — we own the stock, replace it as it wears and keep the par count topped up.
• Wash-only — your own branded aprons come back to you, the same items, not pooled.
• Plenty of cafes do both — branding matters on the apron, rarely on the tea towel behind the counter.

Tell your account manager and a missed window here is picked up on the next round rather than the next week.

• If it happens twice, the par count is wrong — we reset it against what you actually used, not what was estimated at setup.
• Most Penn cafes are not short of linen overall — they are short of it on two predictable days, which is a counting problem rather than a volume one.
• Seasonal swings are planned in — Penn in December is not Penn in February, and the par count should know that.

No. Kitchen cloths and table linen go on the same HP9 collection and the same invoice.

• No second supplier and no second delivery day — one account covers both sides of the counter.
• Chef whites, oven cloths and table linen — priced per item on the account you already have.
• 9 restaurants around HP9 are on this round too — we are not learning kitchen work on your account.

That is the point of putting Penn on the HP9 round rather than a separate trip. Cafes open earlier than almost anything else we serve.

• The time is agreed when the account opens — not left to whenever the van happens to reach Penn.
• Timed around Beaconsfield so the van is not arriving into the worst of it.
• If a drop is missed, a missed window here is picked up on the next round rather than the next week.

It is the wash, not the cloth. Run on the wrong programme they accumulate rather than lift.

• Cafe cloths and aprons run on their own classification — rather than whatever the machine was doing before.
• Milk protein needs the right temperature, not just a hotter one — too hot sets it into the fibre.
• Grey whites are usually a wash problem, not an age problem — if stock is replaced every few months, the cycle is wrong.