Hotel Linen In St Mary Cray Collected On Round

Yes — St Mary Cray sits on the BR5 round, 20.4 miles from our Wembley plant.

• Shared with St Pauls Cray, Petts Wood and Orpington — adding you changes the schedule, not the route.
• The driver knows the roads around St Mary Cray — route knowledge is most of what separates a kept window from a missed one.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

Yes — most of our multi-site work is in Bromley, and it is where the savings actually are.

• One account manager across every Bromley site.
• One invoice, consolidated but itemised — one payment, full visibility.
• Par stock tracked per site — so a quiet property does not quietly fund a busy one.
• One invoice, itemised by property — the total and the split, on the same document.

No minimum. Minimums exist to cover a dedicated trip. This is not one.

• Same turnaround regardless of size — a six-room guest house gets what a 200-room hotel gets.
• No small-volume premium, which is the part most suppliers will not put in writing.
• Seasonal properties welcome — no reconnection fee, no renegotiation each spring.
• Nothing to escape from — no notice period dressed up as a minimum term.

Agreed before the first collection, not on the morning.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• Timed around St Mary Cray so the van is not arriving into the worst of it.
• This is where new suppliers come unstuck — not the laundry, not the van, the door.
• Distance does not appear on the invoice — the round already passes, so an extra stop costs us minutes rather than miles.
• Holiday cover does not reset the arrangement — the arrangement survives a change of driver, which is when most suppliers slip.

At our own plant in Wembley, 20.4 miles from St Mary Cray. Nothing is subcontracted to a third site.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — a certificate covering a site you do not control is a certificate covering nothing.
• You can visit. Clients who come tend to sign.
• The chain is short on purpose — we own the plant, so a complaint has one address rather than two.

Either, and you can change later without changing supplier.

• On hire we hold and replace the stock, so nothing is tied up in sheets.
• Wash-only keeps your linen yours, useful where the stock is branded or a particular weave.
• Mixed is common — there is no rule that says it has to be one or the other.
• Hire covers replacement — you stop budgeting for replacement stock, because replacement is the point of hire.

A linen audit, an agreed par level, and a collection day.

• No tender and no tie-in — thirty days notice, no exit fee.
• Par levels set per room type, worked out from your occupancy rather than a rule of thumb.
• The audit is free — most operators find out what they are losing, which is worth the hour on its own.
• You do not have to be out of contract — the count happens whenever suits; the round starts when you are free.

A standing slot, 7 days — fixed, not 'sometime that morning'.

• Same driver each week — so housekeeping hands over to someone who knows the property.
• Planned around check-out, which keeps dirty linen out of your corridors.
• Changeable — seasons shift, occupancy shifts, the slot can shift with them.
• If we miss it, we come back — A missed window here is picked up on the next round rather than the next week.