Hotel Linen In Swale Collected To Schedule

Yes — Swale sits on the ME10 round, 46.0 miles from our Wembley plant.

• Shared with Sittingbourne, Iwade and Newington — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• The driver knows the roads around Sittingbourne Viaduct and Sittingbourne — which sounds trivial until a supplier who does not misses a morning.
• Collections here run to scheduled days, agreed when the account opens, because of that distance.

At our own plant in Wembley, 46.0 miles from Swale. One building, ours, every load.

• Collections here run to scheduled days, agreed when the account opens.
• One process, one audit — traceability only works when there is one chain to trace.
• You can visit. Clients who come tend to sign.
• One site means one standard — a supplier who cannot tell you which building your linen is in cannot promise you much about how it was washed.

Whichever suits the property — and it can change as the property does.

• On hire we hold and replace the stock, so nothing is tied up in sheets.
• Wash-only keeps your linen yours, with damaged items flagged rather than quietly retired.
• Mixed is common — hire the towelling, wash-only the bedding.
• Hire covers replacement — the par level does not quietly drop over a season while nobody is counting.

A linen audit, an agreed par level, and a collection day.

• No tender and no tie-in — a contract only protects a supplier who expects the service to slip.
• Par levels set per room type, and revisited once we have seen a full month of real usage.
• The audit is free and carries no obligation.
• Nothing needs to end first — if you are tied in, we plan the start date around it. The audit and the plan cost you nothing either way.

A standing slot, 7 days — fixed, not 'sometime that morning'.

• Same driver each week — so housekeeping hands over to someone who knows the property.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — tell the account manager and it changes that week.
• A missed slot is not a lost week — the plant is 46.0 miles away, so a disrupted run is a second trip rather than a note on next week's schedule.

Yes. Separate accounts for sites on the same round is a billing habit, not a requirement.

• One account manager across every Swale site.
• One invoice, broken down per property so you can still see where it goes.
• Par stock tracked per site — so a quiet property does not quietly fund a busy one.
• One invoice, itemised by property — so nobody reconciles it by hand at the end of the month.

No minimum. The van is in ME10 regardless — you are not the reason for the journey.

• Same turnaround regardless of size — the process does not know how many rooms you have.
• No small-volume premium, because you are not the reason the van is on the road.
• Seasonal properties welcome — we would rather hold the slot than lose the relationship.
• You can stop — no notice period dressed up as a minimum term.

Worked out with your team in advance — we would rather ask twice than guess once.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• Timed around Sittingbourne Viaduct so the van is not arriving into the worst of it.
• This is where new suppliers come unstuck — and it is entirely avoidable with one site visit.
• No delivery surcharge for the distance — the round already passes, so an extra stop costs us minutes rather than miles.
• It is recorded against the account, not a person — the arrangement survives a change of driver, which is when most suppliers slip.