Commercial Linen In Thorpe On The Morning Round

Yes — Thorpe sits on the TW20 round, 7 days, 15.2 miles from our Wembley plant.

• Shared with Chertsey, Egham and Englefield Green — the same vehicle covers them, which is why a counter here can be added without moving anyone else.
• A missed window here is picked up on the next round rather than the next week, which is what 15.2 miles buys you.

No long-term tie-in and no exit fee.

• Terms flex with seasonal demand — Thorpe in February and Thorpe in July are different businesses, and the account should say so.
• Nothing needs you to be out of your current contract first — there is no cost to finding out what it would look like.
• Stock arrives before the old supplier is stood down — so there is never a morning in Thorpe with nothing clean.

No minimum, on any line. Most of what we collect in TW20 is exactly that size.

• Small sites go on the same TW20 round — so you are not paying for a dedicated trip into Thorpe.
• 1 cafes around TW20 are already on it — the vehicle is sized for this kind of work rather than adapted to it.
• Volume changes are expected — a quiet January in Thorpe and a busy July are the same account.

Both, and mixed accounts are normal. Plenty of Thorpe accounts run half and half.

• Hire — we own the stock, replace it as it wears and keep the par count topped up.
• Wash-only — item for item, never substituted.
• Plenty of cafes do both — branding matters on the apron, rarely on the tea towel behind the counter.

Tell your account manager and a missed window here is picked up on the next round rather than the next week.

• If it happens twice, the par count is wrong — and resetting it is our job, not a favour.
• Most Thorpe cafes are not short of linen overall — they are short of it on two predictable days, which is a counting problem rather than a volume one.
• Seasonal swings are planned in — we set them ahead rather than react.

No. Kitchen cloths and table linen go on the same TW20 collection and the same invoice.

• No second supplier and no second delivery day — the round does not change when the kitchen opens.
• Chef whites, oven cloths and table linen — priced per item on the account you already have.
• If the kitchen is the bigger half — see restaurant laundry for how a kitchen-led account is priced.

Before you open, because that is how the TW20 round is ordered. Cafes open earlier than almost anything else we serve.

• The time is agreed when the account opens — not left to whenever the van happens to reach Thorpe.
• A mid-morning drop missed the shift it was for. We schedule against your opening time, not ours.
• If a drop is missed, a missed window here is picked up on the next round rather than the next week.

Coffee oil, milk protein and syrup are not the same soil as food-service linen. On a general cycle they build up and whites dull within weeks.

• Cafe cloths and aprons run on their own classification — the programme is chosen for them, not inherited.
• Milk protein needs the right temperature, not just a hotter one — too hot sets it into the fibre.
• Grey whites are usually a wash problem, not an age problem — replacement rate is the clearest signal the classification is off.