Hospitality Linen In Wisley Collected On Round

Yes — Wisley sits on the GU23 round, 18.4 miles from our Wembley plant.

• Shared with Byfleet, West Byfleet and Ripley — one van, one run, which is what keeps the cost of a small account sensible.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

A linen audit, an agreed par level, and a collection day. The nearest hotels we already collect from are the 3 in Byfleet, 1.3 miles away, on the same run.

• No tender and no tie-in — a contract only protects a supplier who expects the service to slip.
• Par levels set per room type, so housekeeping never opens an empty cupboard.
• The audit is free and carries no obligation.
• Nothing needs to end first — if you are tied in, we plan the start date around it. The audit and the plan cost you nothing either way.

A standing slot, 7 days — a time, not a window.

• Same driver each week — continuity matters more here than most suppliers admit.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — tell the account manager and it changes that week.
• A missed slot is not a lost week — A missed window here is picked up on the next round rather than the next week.

Yes. Separate accounts for sites on the same round is a billing habit, not a requirement.

• One account manager across every Guildford site.
• One invoice, consolidated but itemised — one payment, full visibility.
• Par stock tracked per site — without it, stock migrates to whichever site shouts loudest.
• Finance sees one number, each site sees its own — the total and the split, on the same document.

No minimum. Minimums exist to cover a dedicated trip. This is not one.

• Same turnaround regardless of size — a six-room guest house gets what a 200-room hotel gets.
• No small-volume premium, because you are not the reason the van is on the road.
• Seasonal properties welcome — we would rather hold the slot than lose the relationship.
• You can stop — if it is not working, you say so and we collect our stock. A contract you cannot leave is a contract we would rather not have.

Worked out with your team in advance — we would rather ask twice than guess once.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• Nine times in ten, a missed first collection is an access problem — not the laundry, not the van, the door.
• The mileage is not billed back to you — the round already passes, so an extra stop costs us minutes rather than miles.
• It is recorded against the account, not a person — you should not have to re-explain the building every August.

At our own plant in Wembley, 18.4 miles from Wisley. No third party, no white-labelling, no surprises about where your linen spent the night.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — traceability only works when there is one chain to trace.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• One site means one standard — we own the plant, so a complaint has one address rather than two.

Whichever suits the property — and it can change as the property does.

• On hire we hold and replace the stock, including the spares you would otherwise be storing.
• Wash-only keeps your linen yours, useful where the stock is branded or a particular weave.
• Mixed is common — there is no rule that says it has to be one or the other.
• Stock ageing is our cost, not yours — greying, fraying and losses are carried by us rather than appearing on your invoice each quarter, which is usually the larger number over a year.