Hospitality Linen In Wye Collected To Schedule

Yes — Wye sits on the TN25 round, 58.9 miles from our Wembley plant.

• Shared with Ashford, Charing and Hamstreet — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• The driver knows the roads around Wye — route knowledge is most of what separates a kept window from a missed one.
• Collections here run to scheduled days, agreed when the account opens, because of that distance.

Yes. Separate accounts for sites on the same round is a billing habit, not a requirement.

• One account manager across every Ashford site.
• One invoice, with per-site lines, so finance and operations can both use it.
• Par stock tracked per site — without it, stock migrates to whichever site shouts loudest.
• One invoice, itemised by property — the total and the split, on the same document.

No minimum. The van is in TN25 regardless — you are not the reason for the journey.

• Same turnaround regardless of size — small accounts are not queued behind large ones.
• No small-volume premium, which is the part most suppliers will not put in writing.
• Seasonal properties welcome — collections pause and restart without closing the account.
• No exit fee either — no notice period dressed up as a minimum term.

Settled at the audit, written onto the TN25 round sheet, and not revisited on the day.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• Timed around Wye so the van is not arriving into the worst of it.
• Nine times in ten, a missed first collection is an access problem — and it is entirely avoidable with one site visit.
• The mileage is not billed back to you — the round already passes, so an extra stop costs us minutes rather than miles.
• Relief drivers get the same notes — you should not have to re-explain the building every August.

At our own plant in Wembley, 58.9 miles from Wye. One building, ours, every load.

• Collections here run to scheduled days, agreed when the account opens.
• One process, one audit — traceability only works when there is one chain to trace.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• Nothing is passed to a third party — we own the plant, so a complaint has one address rather than two.

Either, and you can change later without changing supplier.

• On hire we hold and replace the stock, so nothing is tied up in sheets.
• Wash-only keeps your linen yours, processed to the same spec.
• Mixed is common — there is no rule that says it has to be one or the other.
• Wear and loss sit with us — you stop budgeting for replacement stock, because replacement is the point of hire.

A linen audit, an agreed par level, and a collection day. The nearest hotels we already collect from are the 9 in Ashford, 3.7 miles away, on the same run.

• No tender and no tie-in — you stay because it works, or you leave in a month.
• Par levels set per room type, and revisited once we have seen a full month of real usage.
• The audit is free — most operators find out what they are losing, which is worth the hour on its own.
• Nothing needs to end first — the count happens whenever suits; the round starts when you are free.

A standing slot, 7 days — a time, not a window.

• Same driver each week — familiar faces make short conversations, and short conversations keep the round on time.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — tell the account manager and it changes that week.
• A missed slot is not a lost week — 58.9 miles is close enough that the fix is hours away.