Gym & Spa Towels In Chatham Collected To Schedule

Yes — Chatham sits on the ME4 round, 7 days, 36.9 miles from our Wembley plant.

• Shared with Rochester, Medway and Gillingham — one van, one run, which is what keeps a single studio sensible to price.
• The driver knows the streets around Chatham and Rochester — the same crew runs it weekly, so nobody is looking for your service entrance.
• Collections here run to scheduled days, agreed when the account opens, because Chatham is only 36.9 miles out.
• 2 clubs and spas around ME4 are already on this round — so the vehicle is sized for towel volume rather than adapted to it.

Yes, and they are genuinely different jobs on the same account. The gym side is judged on whether the rack is full; the spa side on how the robe feels.

• Robes are laundered to keep their handle — softness is the point on a robe, and it is achieved by the wash rather than by softener.
• Bath mats run on a heavier classification — than towelling, and mixing the two shortens the life of both.
• One collection, one invoice — the split is in the classification, not in the account.
• Hotel spas are a normal account — and the hotel laundry page covers how the rooms side is priced.

No long-term tie-in and no exit fee. Nothing in the agreement is designed to make leaving awkward.

• Terms flex with seasonal demand — you are not held to a peak figure through a quiet quarter.
• Nothing needs you to be out of your current contract first — we will count your peak while you are still under someone else.
• Stock arrives before the old supplier is stood down — you are never between suppliers.
• If it is not working, say so — we would rather correct the account than lose it.

Because sweat and body oil build up in the fibre and a general wash does not shift them. Cold it is fine; warm and damp it is not, and that is after it has reached a member.

• Gym towelling runs on its own classification — not as the tail end of a bed linen load.
• Oil needs a different temperature from sweat — one general cycle addresses neither properly.
• Towels that stop absorbing are usually over-softened, not worn out — that is a wash problem, not a replacement problem.
• Every load is temperature logged — and the log sits against your account, not a general plant figure.

Towels walk. The question is whether the account expects it.

• Expected loss is built into the par count at setup — rather than discovered in month three.
• You get the actual numbers each cycle — rather than a running balance nobody can reconcile.
• A sudden jump in loss is worth knowing about — a step change in shrinkage is information, not an invoice line.
• On hire, fair wear is our cost — not a charge back to you.

Priced on your peak and your member numbers, not off a rate card. The number follows turnover, not floor area.

• We count a real week in Chatham before quoting — the invoice records what you were sold, not what you used.
• The count includes January — which is the one spike everybody knows is coming and most quotes ignore.
• No minimum order — a small Chatham studio pays the same per towel as a club ten times the size.
• The count and the quote cost nothing — including while you are still under contract elsewhere.

We count at peak, because that is the only hour the count has to survive. A Chatham floor gets through more between five and seven than across the rest of the day combined.

• We count on site at the time it matters — an hour on the Chatham floor at peak tells us more than a year of delivery notes.
• A Monday evening and a Sunday morning are different businesses — which is why the count is taken twice rather than once.
• January is planned in — a Chatham club in January is not the same club in August, and the account should say so.
• If you run short twice, the count is wrong — a second shortage is a counting error, not bad luck.

Both, and mixed accounts are normal. The two sit on one invoice and one round.

• Hire — stock, replacement and shrinkage planning are ours; you never reorder.
• Wash-only — item for item, never substituted.
• Most clubs split it — the logo matters on a robe, rarely on a sweat towel.
• You can move a line between the two later — it is a change to the sheet, not a new agreement.