Hotel Linen In Fulwell Collected On Round

Yes — Fulwell sits on the TW11 round, 9.1 miles from our Wembley plant.

• Shared with Strawberry Hill, Teddington and Hampton Hill — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• The driver knows the roads around Strawberry Hill, Fulwell and Teddington — route knowledge is most of what separates a kept window from a missed one.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

At our own plant in Wembley, 9.1 miles from Fulwell. No third party, no white-labelling, no surprises about where your linen spent the night.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — a certificate covering a site you do not control is a certificate covering nothing.
• You can visit. We would rather show you than write about it.
• One site means one standard — we own the plant, so a complaint has one address rather than two.

Either, and you can change later without changing supplier.

• On hire we hold and replace the stock, which takes linen off your balance sheet entirely.
• Wash-only keeps your linen yours, processed to the same spec.
• Mixed is common — there is no rule that says it has to be one or the other.
• Hire covers replacement — you stop budgeting for replacement stock, because replacement is the point of hire.

A linen audit, an agreed par level, and a collection day.

• No tender and no tie-in — you stay because it works, or you leave in a month.
• Par levels set per room type, so housekeeping never opens an empty cupboard.
• The audit is free and carries no obligation.
• You do not have to be out of contract — if you are tied in, we plan the start date around it. The audit and the plan cost you nothing either way.

A standing slot, 7 days — fixed, not 'sometime that morning'.

• Same driver each week — familiar faces make short conversations, and short conversations keep the round on time.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — if the time stops suiting you we move it.
• Recovery is same-day, not next-round — A missed window here is picked up on the next round rather than the next week.

Yes. Separate accounts for sites on the same round is a billing habit, not a requirement.

• One account manager across every Richmond upon Thames site.
• One invoice, consolidated but itemised — one payment, full visibility.
• Par stock tracked per site — so a quiet property does not quietly fund a busy one.
• One invoice, itemised by property — so nobody reconciles it by hand at the end of the month.

No minimum. Minimums exist to cover a dedicated trip. This is not one.

• Same turnaround regardless of size — small accounts are not queued behind large ones.
• No small-volume premium, because you are not the reason the van is on the road.
• Seasonal properties welcome — we would rather hold the slot than lose the relationship.
• Nothing to escape from — if it is not working, you say so and we collect our stock. A contract you cannot leave is a contract we would rather not have.

Settled at the audit, written onto the TW11 round sheet, and not revisited on the day.

• Loading bay, service lift or back entrance — whichever actually works for your building, agreed once and then fixed.
• Timed around Strawberry Hill so the van is not arriving into the worst of it.
• This is where new suppliers come unstuck — a supplier who has not walked the building finds out on your floor, not theirs.
• Distance does not appear on the invoice — you are joining an existing journey rather than paying for a new one, which is why a small Fulwell account is still worth having.
• Relief drivers get the same notes — the arrangement survives a change of driver, which is when most suppliers slip.