Hotel Linen In Isle of Dogs Collected On Round

Yes — Isle of Dogs sits on the E14 round, 12.6 miles from our Wembley plant.

• Shared with Millwall, Cubitt Town and Greenwich — one van, one run, which is what keeps the cost of a small account sensible.
• The driver knows the roads around Mudchute, Greenwich and Deptford — route knowledge is most of what separates a kept window from a missed one.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

Settled at the audit, written onto the E14 round sheet, and not revisited on the day.

• Loading bay, service lift or back entrance — recorded against the account so a relief driver has it too.
• Timed around Mudchute so the van is not arriving into the worst of it.
• Nine times in ten, a missed first collection is an access problem — a supplier who has not walked the building finds out on your floor, not theirs.
• Distance does not appear on the invoice — the round already passes, so an extra stop costs us minutes rather than miles.
• It is recorded against the account, not a person — access details live on the round sheet, so a stand-in is not knocking on the front door.

At our own plant in Wembley, 12.6 miles from Isle of Dogs. One building, ours, every load.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — traceability only works when there is one chain to trace.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• One site means one standard — we own the plant, so a complaint has one address rather than two.

Either, and you can change later without changing supplier.

• On hire we hold and replace the stock, including the spares you would otherwise be storing.
• Wash-only keeps your linen yours, processed to the same spec.
• Mixed is common — hire the towelling, wash-only the bedding.
• Stock ageing is our cost, not yours — the par level does not quietly drop over a season while nobody is counting.

A linen audit, an agreed par level, and a collection day.

• No tender and no tie-in — you stay because it works, or you leave in a month.
• Par levels set per room type, worked out from your occupancy rather than a rule of thumb.
• The audit is free and carries no obligation.
• You do not have to be out of contract — the count happens whenever suits; the round starts when you are free.

A standing slot, 7 days — fixed, not 'sometime that morning'.

• Same driver each week — continuity matters more here than most suppliers admit.
• Planned around check-out, which keeps dirty linen out of your corridors.
• Changeable — if the time stops suiting you we move it.
• If we miss it, we come back — 12.6 miles is close enough that the fix is hours away.

Yes, and it is usually cheaper and simpler than separate accounts.

• One account manager across every Tower Hamlets site.
• One invoice, with per-site lines, so finance and operations can both use it.
• Par stock tracked per site — so a quiet property does not quietly fund a busy one.
• Finance sees one number, each site sees its own — which is what stops one busy property quietly subsidising a quiet one.

No minimum. The round is already passing, which is the whole reason we can say that.

• Same turnaround regardless of size — the process does not know how many rooms you have.
• No small-volume premium, which is the part most suppliers will not put in writing.
• Seasonal properties welcome — no reconnection fee, no renegotiation each spring.
• Nothing to escape from — the arrangement holds because it works, not because it is signed.