Hotel Linen In Stepney Collected On Round

Yes — Stepney sits on the E1 round, 10.8 miles from our Wembley plant.

• Shared with Ratcliff, Limehouse and Shadwell — one van, one run, which is what keeps the cost of a small account sensible.
• The driver knows the roads around Whitechapel, Wapping and Mile End — route knowledge is most of what separates a kept window from a missed one.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

Worked out with your team in advance — we would rather ask twice than guess once.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• Timed around Whitechapel and the traffic that comes with it.
• It is the usual failure point — a supplier who has not walked the building finds out on your floor, not theirs.
• Distance does not appear on the invoice — you are joining an existing journey rather than paying for a new one, which is why a small Stepney account is still worth having.
• Relief drivers get the same notes — the arrangement survives a change of driver, which is when most suppliers slip.

At our own plant in Wembley, 10.8 miles from Stepney. Nothing is subcontracted to a third site.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — a certificate covering a site you do not control is a certificate covering nothing.
• You can visit. Clients who come tend to sign.
• The chain is short on purpose — subcontracting is where consistency goes, because the second plant washes to its own schedule rather than to yours.

Both are available, and moving between them does not mean a new account.

• On hire we hold and replace the stock, including the spares you would otherwise be storing.
• Wash-only keeps your linen yours, processed to the same spec.
• Mixed is common — there is no rule that says it has to be one or the other.
• Hire covers replacement — greying, fraying and losses are carried by us rather than appearing on your invoice each quarter, which is usually the larger number over a year.

A linen audit, an agreed par level, and a collection day.

• No tender and no tie-in — thirty days notice, no exit fee.
• Par levels set per room type, and revisited once we have seen a full month of real usage.
• The audit is free and you keep the numbers whether or not you use us.
• Your notice period is our problem, not yours — the count happens whenever suits; the round starts when you are free.

A standing slot, 7 days — the same time each week, which is the point.

• Same driver each week — so housekeeping hands over to someone who knows the property.
• Planned around check-out, so linen leaves as rooms are stripped.
• Changeable — seasons shift, occupancy shifts, the slot can shift with them.
• Recovery is same-day, not next-round — 10.8 miles is close enough that the fix is hours away.

Yes — most of our multi-site work is in Tower Hamlets, and it is where the savings actually are.

• One account manager across every Tower Hamlets site.
• One invoice, consolidated but itemised — one payment, full visibility.
• Par stock tracked per site — without it, stock migrates to whichever site shouts loudest.
• Finance sees one number, each site sees its own — the total and the split, on the same document.

No minimum. The van is in E1 regardless — you are not the reason for the journey.

• Same turnaround regardless of size — small accounts are not queued behind large ones.
• No small-volume premium, which is the part most suppliers will not put in writing.
• Seasonal properties welcome — we would rather hold the slot than lose the relationship.
• No exit fee either — the arrangement holds because it works, not because it is signed.