Hotel Linen In Ladywell Collected On Round

Yes — Ladywell sits on the SE13 round, 13.4 miles from our Wembley plant.

• Shared with Crofton Park, Brockley and Lewisham — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• The driver knows the roads around Catford, Lewisham DLR and St Johns — the same crew runs it each week, so nobody is reading a map on your loading bay.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

A standing slot, 7 days — the same time each week, which is the point.

• Same driver each week — continuity matters more here than most suppliers admit.
• Planned around check-out, which keeps dirty linen out of your corridors.
• Changeable — if the time stops suiting you we move it.
• If we miss it, we come back — the plant is 13.4 miles away, so a disrupted run is a second trip rather than a note on next week's schedule.

Yes. Separate accounts for sites on the same round is a billing habit, not a requirement.

• One account manager across every Lewisham site.
• One invoice, broken down per property so you can still see where it goes.
• Par stock tracked per site — so a quiet property does not quietly fund a busy one.
• Consolidated billing with a per-site breakdown — so nobody reconciles it by hand at the end of the month.

No minimum. Minimums exist to cover a dedicated trip. This is not one.

• Same turnaround regardless of size — small accounts are not queued behind large ones.
• No small-volume premium, which is the part most suppliers will not put in writing.
• Seasonal properties welcome — collections pause and restart without closing the account.
• No exit fee either — the arrangement holds because it works, not because it is signed.

Agreed before the first collection, not on the morning.

• Loading bay, service lift or back entrance — recorded against the account so a relief driver has it too.
• Timed around Catford because that is where the delay actually happens.
• Nine times in ten, a missed first collection is an access problem — not the laundry, not the van, the door.
• No delivery surcharge for the distance — the round already passes, so an extra stop costs us minutes rather than miles.
• It is recorded against the account, not a person — you should not have to re-explain the building every August.

At our own plant in Wembley, 13.4 miles from Ladywell. Nothing is subcontracted to a third site.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — traceability only works when there is one chain to trace.
• You can visit. Clients who come tend to sign.
• One site means one standard — a supplier who cannot tell you which building your linen is in cannot promise you much about how it was washed.

Whichever suits the property — and it can change as the property does.

• On hire we hold and replace the stock, so nothing is tied up in sheets.
• Wash-only keeps your linen yours, processed to the same spec.
• Mixed is common — there is no rule that says it has to be one or the other.
• Wear and loss sit with us — greying, fraying and losses are carried by us rather than appearing on your invoice each quarter, which is usually the larger number over a year.

A linen audit, an agreed par level, and a collection day.

• No tender and no tie-in — thirty days notice, no exit fee.
• Par levels set per room type, and revisited once we have seen a full month of real usage.
• The audit is free and carries no obligation.
• You do not have to be out of contract — we work to your notice, not against it.