Commercial Linen In Lenham Collected To Schedule

2 restaurants in Lenham sit inside the area we already collect from, 48.8 miles from our Wembley plant. Alongside them, 2 cafés and 2 pubs and bars are on the same run.

• Shared with Charing, Headcorn and Sittingbourne — the round already passes, so you are joining a journey rather than paying for a new one.
• 7 days collections, on a fixed day and time that does not drift week to week.
• a 48.8-mile round trip is short enough that a missed collection is recovered on the next run, not the next week.

Four different problems, four different answers. Grease needs heat, wine needs speed, wax needs lifting cold — a supplier running everything on one cycle returns you the average of all three.

• Items are sorted before washing, not after. A tablecloth and an oven cloth never share a load — that is how cloths come back grey.
• Marked items are pulled at the check stage and re-treated before they go back out. Most recover; the ones that do not are replaced from stock rather than returned to you to notice.
• Wax is lifted before wash, not melted through the fabric by a hot cycle, which is what sets it permanently.

Yes — and on the same visit. Splitting linen and workwear across two suppliers is how one of them ends up late.

• Whites come back on hangers, ready to hang up — which is the only state a chef jacket is useful in.
• Cloths are bagged by type — glass, oven, waiter — so the right cloth is where it should be before service starts.
• Sizes are held in stock, so a new starter on Monday is not waiting until the following week for a jacket that fits.

One account manager, one invoice. Multi-site operators across Maidstone are the norm rather than the exception, and the round does not change — only the drop list does.

• Each site keeps its own par level. Sites are sized individually, because an average across two very different rooms is wrong for both.
• Consolidated billing on one invoice, itemised by site — one number for finance, the detail for whoever asks.
• Adding a site later is a change to the drop list, not a new contract or a new supplier relationship.

Outside service, both ways. The ME17 slot is agreed before the account opens and does not move week to week — it is a fixed place on a round, not a two-hour window that lands mid-lunch.

• Access around Lenham is planned into the route rather than discovered on the day. Loading restrictions and one-way systems are the reason most suppliers drift late here.
• Deliveries land before the doors open, which is the difference between laying up calmly and laying up at speed.
• If a run is disrupted — a road closure, a breakdown — the plant is 48.8 miles away, so the recovery is a second trip that day, not a note on next week's schedule.

We size the account on your peak. Averaging a quiet Tuesday with a full Saturday produces a number that is wrong on both nights.

• We count a real week in Lenham — not an estimate, and not the number inherited from whoever quoted before us.
• Reviewed after a full month and changed if the first number was wrong. It often is, in both directions.
• Seasonal swing is expected — ME17 trade moves across the year, and the par level should move with it rather than being agreed once and forgotten.

Both, and most Lenham accounts run both. Hired table linen where volume is high, owned whites where the branding matters.

• Owned stock stays yours. We do not buy it off you at a discount to simplify the paperwork.
• Hire covers replacement — which is usually the larger number over a year, because linen wears out in public.
• Most Lenham accounts run both: hired table linen where volume is high, owned chef whites where the branding matters.

No minimum order. Lenham is already on the round, so a small account costs us a stop rather than a journey — which is exactly why some suppliers quote a minimum here and we do not.

• Cafés and bars sit alongside restaurants and are priced the same way: on usage, not on category.
• No tie-in and no volume threshold — a slow month does not move you onto a worse rate.
• Growing later is a par-level change, not a renegotiation — adding a second flat does not reopen the contract.
• No exit fee. If it is not working, you say so and we collect our stock.