Short-Let Linen In Medway Delivered To Schedule

Not on the day, and nor can anyone else. Five hours is a deadline, not a turnaround window — which is why the clean set is delivered before the guest leaves.

• Three sets per bed — one on the bed, one with us, one on the shelf — means the clean set is already in the Medway property before the guest has left. The changeover stops depending on us, or on a machine, or on the traffic.
• Collections and drops happen on the same visit, so there is no second trip and no window where a bed sits stripped waiting for a delivery.
• a 36.2-mile plant distance is what makes a same-day recovery possible if a run is disrupted — the fix is hours away, not days.
• The spare set is what protects the booking, not the supplier — which is why we size on beds before we quote.

Yes — Medway sits on the ME2 round, 36.2 miles from our Wembley plant.

• Shared with Rochester, Chatham and Strood, so a single flat here costs us a stop rather than a journey — which is why there is no minimum order.
• 7 days collections, in a window agreed when the account opens.
• Access around Strood is planned into the route rather than discovered on the day.
• a 36.2-mile round trip keeps the recovery window short, which is what a fixed-day service actually depends on.

Whichever suits the item. The van does not care which is in the bag, and the ME2 round prices them the same way.

• Owned stock stays yours. What you paid for, you keep.
• Hire covers replacement — greying, wear and loss are ours to carry rather than a cost you absorb every season. For short lets that is usually the larger number, because linen ages in front of paying guests.
• Hire also means consistency. Every set is the same specification, so a replacement does not arrive a shade off the rest of the flat.

That is the whole point of hiring rather than buying. A replacement arrives matching what is already in the Medway flat, not a shade off it.

• Items are pulled at the check stage when they grey or fray, and replaced from stock before a guest sees them.
• Commercial pressing is the difference between linen that looks laundered and linen that looks slept in.
• Stains are re-treated before retirement, so a spill on a Saturday is not automatically a replacement cost on the Monday.

Three, per bed, every time. Two is the number most Medway hosts start with and the number that fails them on the first busy fortnight.

• Two sets fails on a back-to-back. It works until the week it matters, which is the week you are fully booked.
• A sofa bed counts as a bed — the most commonly missed set, and always missed on the busiest weekend rather than a quiet one.
• Towels turn faster than bed linen. Guests use several per stay, so towel par usually runs higher than three per bed.
• Reviewed after a month of real occupancy in Medway and adjusted at no charge. Seasonal swing is expected and the level should move with it.

Access is agreed before the account opens — a key safe, a concierge, a porter's desk or a cleaner on site. In Medway it is the detail that decides whether a round runs smoothly.

• The same driver runs the round, and that continuity is most of what makes a key safe workable.
• Nothing is left on a doorstep. A failed drop becomes a phone call, not a bag in a communal hallway.
• Codes and key-safe details sit on the account, not in a driver's phone, and are changed on request.

One contact for the portfolio. Adding a Medway address is a line on the drop list, not a second relationship.

• Each property keeps its own par level, because a studio and a three-bed do not turn at the same rate.
• Consolidated billing with a per-property breakdown, so you see one number and can still tell which flat is consuming what.
• Adding a property later is a change to the drop list, not a new contract, a new supplier relationship or a new price.

No minimum order and no tie-in. Medway is already on a round, so a single one-bed flat is a stop rather than a journey we have to justify.

• No volume threshold attached to the quote. Seasonality is yours to manage, not ours to price around.
• Growing later is a par-level change, not a renegotiation — adding a second flat does not reopen the contract.
• No exit fee. If it is not working, you say so and we collect our stock.