Restaurant Linen In Medway Collected To Schedule

51 restaurants in Medway sit inside the area we already collect from, 36.2 miles from our Wembley plant. Alongside them, 43 cafés and 27 pubs and bars are on the same run.

• Shared with Rochester, Chatham and Strood — they sit on the same run, so an extra stop costs us minutes rather than miles — and that is what keeps a small account viable here.
• 7 days collections, in a window agreed when the account opens rather than assigned by a routing system on the morning.
• a 36.2-mile round trip means a problem is a second trip that day rather than a note on next week's sheet.

Kitchen soil is treated as kitchen soil. Grease, red wine, oil and candle wax each need a different combination of temperature, dwell time and chemistry, and no single programme gets all four out.

• Items are sorted before washing, not after. Mixing table linen with kitchen cloths is the single fastest way to grey a white.
• Marked items are pulled at the check stage rather than sent back for you to find. Re-treatment first, replacement only if it fails.
• Wax is lifted before wash, not melted through the fabric by a hot cycle, which is what sets it permanently.

Same round, same invoice. Chef jackets, aprons, trousers, oven cloths and kitchen cloths are collected with the table linen — there is no second supplier and no second delivery day to remember.

• Whites come back on hangers, not folded into a bag for someone to iron again before service.
• Cloths are bagged by type — glass, oven, waiter — so the right cloth is where it should be before service starts.
• Sizes are held in stock, so hiring someone does not mean borrowing a jacket two sizes out.

One account manager, one invoice. Multi-site operators across Medway are the norm rather than the exception, and the round does not change — only the drop list does.

• Each site keeps its own par level. The busy site gets the depth it needs without the quiet one paying for stock it never uses.
• Consolidated billing on one invoice, itemised by site — one number for finance, the detail for whoever asks.
• Adding a site later is a change to the drop list, not a new contract or a new supplier relationship.

Never during service. Your ME2 slot is fixed when the account opens, so it is a standing appointment rather than a window someone assigns you on the day.

• Access around Strood is planned into the route rather than discovered on the day. Loading restrictions and one-way systems are the reason most suppliers drift late here.
• Deliveries land before the doors open, so setup starts with a full cupboard instead of a count of what survived last night.
• If a run is disrupted — a road closure, a breakdown — a 36.2-mile plant means the fix is hours away rather than days.

The weekend sets the level. Stock that only just covers midweek runs out exactly when the room is full and nobody has time to notice.

• We count a real week in Medway — because the figure that matters is what you actually get through, not what you ordered.
• Reviewed after a full month and changed if the first number was wrong. It often is, in both directions.
• Seasonal swing is expected — ME2 trade moves across the year, and the par level should move with it rather than being agreed once and forgotten.

Either, and mixed accounts are normal. Hire from us, or we launder stock you already own — the ME2 round collects both the same way and on the same docket.

• Owned stock stays yours. We do not buy it off you at a discount to simplify the paperwork.
• Hire covers replacement — which is usually the larger number over a year, because linen wears out in public.
• Most Medway accounts run both: hired table linen where volume is high, owned chef whites where the branding matters.

Nothing is too small if you are on the round. Medway already is, so the question is what you use, not how much.

• Cafés and bars sit alongside restaurants and are priced the same way: on usage, not on category.
• No tie-in and no volume threshold — a slow month does not move you onto a worse rate.
• Growing later is a par-level change, not a renegotiation — adding a second flat does not reopen the contract.
• No exit fee. If it is not working, you say so and we collect our stock.