Chef Whites In Mortimer Collected To Schedule

Yes — Mortimer sits on the RG7 round, 7 days, 35.1 miles from our Wembley plant.

• Shared with Beech Hill, Burghfield and Grazeley — the same vehicle covers them, so a brigade here can be added without moving anyone else.
• The driver knows the service entrances around Mortimer — which matters when the drop has to miss prep by half an hour.
• Collections here run to scheduled days, agreed when the account opens, because of that distance.
• 5 kitchens around RG7 are already on this round — we are not learning the area on your account.

Outside both, because prep is the window most suppliers hit.

• The time is agreed when the account opens — and a relief driver inherits it with the route.
• Timed around Mortimer and the traffic that comes with it.
• If a drop is missed, collections here run to scheduled days, agreed when the account opens.
• A relief driver inherits the window with the route — so cover weeks do not become the weeks it goes wrong.

No long-term tie-in and no exit fee.

• Terms flex with seasonal demand — Mortimer in August and Mortimer in January are different kitchens, and the account should say so.
• Nothing needs you to be out of your current contract first — we will size your brigade while you are still under someone else.
• Stock arrives before the old supplier is stood down — so no Mortimer section starts a shift without whites.
• If it is not working, say so — most problems are a wrong par count or a wrong delivery window, and both are fixable without changing supplier.

Both, and mixed accounts are normal. One collection covers whichever way each line is set up.

• Hire — stock, replacement and sizing are ours; you never place an order.
• Wash-only — garment for garment, never substituted.
• Plenty of kitchens do both — hired cloths and aprons, own-branded jackets on wash-only.
• You can move a line between the two later — it is a change to the sheet, not a new agreement.

Yes — kitchen soil is classified separately from front of house.

• Grease, protein and scorch need their own wash — grease lifts at a different temperature from protein, and scorch responds to neither.
• Whites never run through the cycle the table linen was on — and that separation is the whole reason ours stay white.
• Colour-coded cloths stay in their own classification — from collection to the rail, so the coding still means something when it comes back.
• Every load is temperature logged — and the log is against your account, not a general plant figure.

Priced on your brigade, not off a rate card. The number depends on sections and turnover, not on floor area.

• We count a real week in Mortimer before quoting — the invoice tells us what you were sold, not what you used.
• No minimum order — size barely moves the per-garment price.
• The count includes your busy season — which is where most estimates fall over; a figure taken in February will not survive August.
• The count and the quote cost nothing — there is no cost to finding out what it would look like.

Yes — catering kitchens are a large part of what we collect.

• 2 school kitchens around RG7 are already on the round — so term-time volume changes are planned rather than improvised.
• Term-time and seasonal swings are planned in — rather than handled as emergencies.
• Colour-coded cloths and named whites — suit sites that need an audit trail.
• Contract caterers running several sites — get one account manager and staggered collection days across the group.

We size the brigade before quoting, not after the first complaint.

• Every section is sized at setup — larder and pastry do not wear through jackets at the same rate, and the count reflects that.
• A new commis goes on the account the same week — rather than waiting for an order cycle.
• Garments are named — the rail is ready and nobody is hunting for their size.
• Par counts are re-set after the first month — once we have seen a real Mortimer month rather than a first guess.