Hospitality Linen In Mortlake Collected Daily

Yes — Mortlake sits on the SW14 round, 6.5 miles from our Wembley plant.

• Shared with East Sheen, Barnes and Roehampton — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• The driver knows the roads around Barnes, Mortlake and Barnes Bridge — which sounds trivial until a supplier who does not misses a morning.
• A missed morning window here is recoverable the same day, because of that distance.

A standing slot, 7 days — fixed, not 'sometime that morning'.

• Same driver each week — familiar faces make short conversations, and short conversations keep the round on time.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — seasons shift, occupancy shifts, the slot can shift with them.
• A missed slot is not a lost week — 6.5 miles is close enough that the fix is hours away.

Yes, and it is usually cheaper and simpler than separate accounts.

• One account manager across every Richmond upon Thames site.
• One invoice, broken down per property so you can still see where it goes.
• Par stock tracked per site — so a quiet property does not quietly fund a busy one.
• One invoice, itemised by property — so nobody reconciles it by hand at the end of the month.

No minimum. The round is already passing, which is the whole reason we can say that.

• Same turnaround regardless of size — small accounts are not queued behind large ones.
• No small-volume premium, and no rounding up to a notional minimum.
• Seasonal properties welcome — collections pause and restart without closing the account.
• Nothing to escape from — the arrangement holds because it works, not because it is signed.

Agreed before the first collection, not on the morning.

• Loading bay, service lift or back entrance — whichever actually works for your building, agreed once and then fixed.
• Timed around Barnes because that is where the delay actually happens.
• This is where new suppliers come unstuck — and it is entirely avoidable with one site visit.
• The mileage is not billed back to you — a shared run is what makes 6.5 miles affordable for a property of any size.
• It is recorded against the account, not a person — access details live on the round sheet, so a stand-in is not knocking on the front door.

At our own plant in Wembley, 6.5 miles from Mortlake. No third party, no white-labelling, no surprises about where your linen spent the night.

• A missed morning window here is recoverable the same day.
• One process, one audit — a certificate covering a site you do not control is a certificate covering nothing.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• One site means one standard — a supplier who cannot tell you which building your linen is in cannot promise you much about how it was washed.

Whichever suits the property — and it can change as the property does.

• On hire we hold and replace the stock, so nothing is tied up in sheets.
• Wash-only keeps your linen yours, with damaged items flagged rather than quietly retired.
• Mixed is common — there is no rule that says it has to be one or the other.
• Hire covers replacement — greying, fraying and losses are carried by us rather than appearing on your invoice each quarter, which is usually the larger number over a year.

A linen audit, an agreed par level, and a collection day. The nearest hotels we already collect from are the 1 in East Sheen, 0.5 miles away, on the same run.

• No tender and no tie-in — thirty days notice, no exit fee.
• Par levels set per room type, worked out from your occupancy rather than a rule of thumb.
• The audit is free and you keep the numbers whether or not you use us.
• Your notice period is our problem, not yours — the count happens whenever suits; the round starts when you are free.