Hospitality Linen In New Malden Collected On Round

Yes — New Malden sits on the KT3 round, 11.2 miles from our Wembley plant.

• Shared with Motspur Park, West Barnes and Raynes Park — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• The driver knows the roads around Motspur Park and New Malden — the same crew runs it each week, so nobody is reading a map on your loading bay.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

At our own plant in Wembley, 11.2 miles from New Malden. Nothing is subcontracted to a third site.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — traceability only works when there is one chain to trace.
• You can visit. We would rather show you than write about it.
• The chain is short on purpose — we own the plant, so a complaint has one address rather than two.

Either, and you can change later without changing supplier.

• On hire we hold and replace the stock, so nothing is tied up in sheets.
• Wash-only keeps your linen yours, with damaged items flagged rather than quietly retired.
• Mixed is common — hire the towelling, wash-only the bedding.
• Stock ageing is our cost, not yours — the par level does not quietly drop over a season while nobody is counting.

A linen audit, an agreed par level, and a collection day. The nearest hotels we already collect from are the 1 in West Barnes, 0.7 miles away, on the same run.

• No tender and no tie-in — you stay because it works, or you leave in a month.
• Par levels set per room type, and revisited once we have seen a full month of real usage.
• The audit is free and you keep the numbers whether or not you use us.
• Nothing needs to end first — we work to your notice, not against it.

A standing slot, 7 days — the same time each week, which is the point.

• Same driver each week — continuity matters more here than most suppliers admit.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — if the time stops suiting you we move it.
• If we miss it, we come back — the plant is 11.2 miles away, so a disrupted run is a second trip rather than a note on next week's schedule.

Yes, and it is usually cheaper and simpler than separate accounts.

• One account manager across every Kingston upon Thames site.
• One invoice, broken down per property so you can still see where it goes.
• Par stock tracked per site — the usual multi-property problem is linen drifting between buildings and being paid for twice.
• Finance sees one number, each site sees its own — which is what stops one busy property quietly subsidising a quiet one.

No minimum. The van is in KT3 regardless — you are not the reason for the journey.

• Same turnaround regardless of size — a six-room guest house gets what a 200-room hotel gets.
• No small-volume premium, which is the part most suppliers will not put in writing.
• Seasonal properties welcome — we would rather hold the slot than lose the relationship.
• No exit fee either — if it is not working, you say so and we collect our stock. A contract you cannot leave is a contract we would rather not have.

Worked out with your team in advance — we would rather ask twice than guess once.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• Timed around Motspur Park so the van is not arriving into the worst of it.
• It is the usual failure point — and it is entirely avoidable with one site visit.
• No delivery surcharge for the distance — you are joining an existing journey rather than paying for a new one, which is why a small New Malden account is still worth having.
• Relief drivers get the same notes — the arrangement survives a change of driver, which is when most suppliers slip.