Commercial Linen In Ongar On The Morning Round

Yes — Ongar sits on the CM5 round, 7 days, 24.8 miles from our Wembley plant.

• Shared with Epping, Brentwood and Ingatestone — adding you changes the schedule, not the route.
• The driver knows the streets around Ongar — the same crew runs it weekly, so nobody is reading a map on your doorstep.
• A missed window here is picked up on the next round rather than the next week, because Ongar is only 24.8 miles out.

No. Kitchen cloths and table linen go on the same CM5 collection and the same invoice.

• No second supplier and no second delivery day — one account covers both sides of the counter.
• Chef whites, oven cloths and table linen — added as lines, not as a new agreement.
• 3 restaurants around CM5 are on this round too — so the food side is not an afterthought here.

Yes — the CM5 round is sequenced by opening time. Cafes open earlier than almost anything else we serve.

• The time is agreed when the account opens — not left to whenever the van happens to reach Ongar.
• Timed around Ongar because that is where the delay actually happens.
• If a drop is missed, a missed window here is picked up on the next round rather than the next week.

It is the wash, not the cloth. A cycle built for table linen leaves them behind.

• Cafe cloths and aprons run on their own classification — the programme is chosen for them, not inherited.
• Milk protein needs the right temperature, not just a hotter one — too hot sets it into the fibre.
• Grey whites are usually a wash problem, not an age problem — if stock is replaced every few months, the cycle is wrong.

No long-term tie-in and no exit fee.

• Terms flex with seasonal demand — Ongar in February and Ongar in July are different businesses, and the account should say so.
• Nothing needs you to be out of your current contract first — the count and the quote commit you to nothing.
• Stock arrives before the old supplier is stood down — you are never between suppliers.

No minimum, on any line. Most of what we collect in CM5 is exactly that size.

• Small sites go on the same CM5 round — the journey is already happening; you are a stop on it.
• 2 cafes around CM5 are already on it — which is why the timings suit opening rather than check-out.
• Volume changes are expected — we adjust rather than hold you to a winter figure.

Both, and mixed accounts are normal. Plenty of Ongar accounts run half and half.

• Hire — the count is maintained for you, including the items that wear out first.
• Wash-only — item for item, never substituted.
• Plenty of cafes do both — hire what nobody sees, keep your own name on what the customer does.

Tell your account manager and a missed window here is picked up on the next round rather than the next week.

• If it happens twice, the par count is wrong — we reset it against what you actually used, not what was estimated at setup.
• Most Ongar cafes are not short of linen overall — the weekly total is fine; the weekend distribution is not.
• Seasonal swings are planned in — rather than handled as emergencies.