Changeover Linen In Tongham Delivered To Schedule

Not on the day, and nor can anyone else. Five hours is a deadline, not a turnaround window — which is why the clean set is delivered before the guest leaves.

• Three sets per bed — one on the bed, one with us, one on the shelf — means the clean set is already in the Tongham property before the guest has left. The changeover stops depending on us, or on a machine, or on the traffic.
• Collections and drops happen on the same visit, so there is no second trip and no window where a bed sits stripped waiting for a delivery.
• a 29.9-mile plant distance is what makes a same-day recovery possible if a run is disrupted — the fix is hours away, not days.
• The spare set is what protects the booking, which is exactly why the third one is not optional however tight the budget looks.

Tongham is already on the round. The van passes 29.9 miles from the Wembley plant whether you are on it or not.

• Shared with Seale, Badshot Lea and Ash, so a single flat here costs us a stop rather than a journey — which is why there is no minimum order.
• 7 days collections, in a window agreed when the account opens.
• a 29.9-mile round trip keeps the recovery window short, which is what a fixed-day service actually depends on.

Both, and most Tongham accounts use both. Hired bed linen where it turns hardest, owned duvets where the spec is yours.

• Owned stock stays yours. Nothing is bought back to make a contract look tidier.
• Hire covers replacement — greying, wear and loss are ours to carry rather than a cost you absorb every season. For short lets that is usually the larger number, because linen ages in front of paying guests.
• Hire also means consistency. Every set is the same specification, so a replacement does not arrive a shade off the rest of the flat.

It should, and that is measurable. One specification means the linen a Tongham guest photographs in year two matches the listing shot from year one.

• Items are pulled at the check stage when they grey or fray, and replaced from stock before a guest sees them.
• Commercial pressing flattens a duvet cover in a way no home machine reproduces, and it is what the camera picks up.
• Stains are re-treated before retirement, so a spill on a Saturday is not automatically a replacement cost on the Monday.

Three, per bed, every time. Two is the number most Tongham hosts start with and the number that fails them on the first busy fortnight.

• Two sets fails on a back-to-back. The second set is still with us when the next guest arrives.
• A sofa bed counts as a bed — it turns as often as the others and is left off almost every list we are given.
• Towels turn faster than bed linen. They are the item that runs out first and the one nobody counts.
• Reviewed after a month of real occupancy in Tongham and adjusted at no charge. Seasonal swing is expected and the level should move with it.

Access is agreed before the account opens — a key safe, a concierge, a porter's desk or a cleaner on site. In Tongham it is the detail that decides whether a round runs smoothly.

• The same driver runs the round, so access is learned once rather than re-explained to a new face each week.
• Nothing is left on a doorstep. A failed drop becomes a phone call, not a bag in a communal hallway.
• Codes and key-safe details sit on the account, not in a driver's phone, and are changed on request.

One contact for the portfolio. Adding a Guildford address is a line on the drop list, not a second relationship.

• Each property keeps its own par level, because a studio and a three-bed do not turn at the same rate.
• Consolidated billing with a per-property breakdown, so you see one number and can still tell which flat is consuming what.
• Adding a property later is a change to the drop list, not a new contract, a new supplier relationship or a new price.

None, and no term either. One studio in Tongham is a stop on a van that already passes — the economics do not need a minimum.

• No volume threshold and no review clause that reopens it if bookings dip.
• Growing later is a par-level change, not a renegotiation — adding a second flat does not reopen the contract.
• No exit fee. If it is not working, you say so and we collect our stock.