Commercial Linen In West End Collected On Round

Yes — West End sits on the GU24 round, 22.3 miles from our Wembley plant.

• Shared with Bisley, Windlesham and Lightwater — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

Settled at the audit, written onto the GU24 round sheet, and not revisited on the day.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• This is where new suppliers come unstuck — a supplier who has not walked the building finds out on your floor, not theirs.
• No delivery surcharge for the distance — you are joining an existing journey rather than paying for a new one, which is why a small West End account is still worth having.
• Relief drivers get the same notes — the arrangement survives a change of driver, which is when most suppliers slip.

At our own plant in Wembley, 22.3 miles from West End. Nothing is subcontracted to a third site.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — traceability only works when there is one chain to trace.
• You can visit. Clients who come tend to sign.
• The chain is short on purpose — subcontracting is where consistency goes, because the second plant washes to its own schedule rather than to yours.

Both are available, and moving between them does not mean a new account.

• On hire we hold and replace the stock, including the spares you would otherwise be storing.
• Wash-only keeps your linen yours, useful where the stock is branded or a particular weave.
• Mixed is common — there is no rule that says it has to be one or the other.
• Stock ageing is our cost, not yours — greying, fraying and losses are carried by us rather than appearing on your invoice each quarter, which is usually the larger number over a year.

A linen audit, an agreed par level, and a collection day. The nearest hotels we already collect from are the 2 in Bagshot, 2.2 miles away, on the same run.

• No tender and no tie-in — thirty days notice, no exit fee.
• Par levels set per room type, so housekeeping never opens an empty cupboard.
• The audit is free — most operators find out what they are losing, which is worth the hour on its own.
• Nothing needs to end first — the count happens whenever suits; the round starts when you are free.

A standing slot, 7 days — the same time each week, which is the point.

• Same driver each week — so housekeeping hands over to someone who knows the property.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — tell the account manager and it changes that week.
• If we miss it, we come back — 22.3 miles is close enough that the fix is hours away.

Yes. Separate accounts for sites on the same round is a billing habit, not a requirement.

• One account manager across every Surrey Heath site.
• One invoice, consolidated but itemised — one payment, full visibility.
• Par stock tracked per site — the usual multi-property problem is linen drifting between buildings and being paid for twice.
• Consolidated billing with a per-site breakdown — so nobody reconciles it by hand at the end of the month.

No minimum. The van is in GU24 regardless — you are not the reason for the journey.

• Same turnaround regardless of size — the process does not know how many rooms you have.
• No small-volume premium, because you are not the reason the van is on the road.
• Seasonal properties welcome — we would rather hold the slot than lose the relationship.
• No exit fee either — the arrangement holds because it works, not because it is signed.