Changeover Linen In Catmore Delivered To Schedule

Not on the day, and nor can anyone else. Five hours is a deadline, not a turnaround window — which is why the clean set is delivered before the guest leaves.

• Three sets per bed — one on the bed, one with us, one on the shelf — means the clean set is already in the Catmore property before the guest has left. The changeover stops depending on us, or on a machine, or on the traffic.
• Collections and drops happen on the same visit, so there is no second trip and no window where a bed sits stripped waiting for a delivery.
• a 46.0-mile plant distance is what makes a same-day recovery possible if a run is disrupted — the fix is hours away, not days.
• The spare set is what protects the booking, and it is the cheapest insurance in the whole arrangement.

Yes, and it has for years. Catmore is an established stop on the RG20 round, 46.0 miles out from Wembley.

• Shared with West Ilsley, Peasemore and Brightwalton, so a single flat here costs us a stop rather than a journey — which is why there is no minimum order.
• 7 days collections, in a window agreed when the account opens.
• a 46.0-mile round trip keeps the recovery window short, which is what a fixed-day service actually depends on.

Whichever suits the item. The van does not care which is in the bag, and the RG20 round prices them the same way.

• Owned stock stays yours. We do not buy it off you at a discount to simplify the paperwork.
• Hire covers replacement — greying, wear and loss are ours to carry rather than a cost you absorb every season. For short lets that is usually the larger number, because linen ages in front of paying guests.
• Hire also means consistency. Every set is the same specification, so a replacement does not arrive a shade off the rest of the flat.

That is the whole point of hiring rather than buying. A replacement arrives matching what is already in the Catmore flat, not a shade off it.

• Items are pulled at the check stage so the decision about whether a cover has one more stay in it is ours.
• Commercial pressing flattens a duvet cover in a way no home machine reproduces, and it is what the camera picks up.
• Stains are re-treated before retirement, so a spill on a Saturday is not automatically a replacement cost on the Monday.

Three, per bed, every time. Two is the number most Catmore hosts start with and the number that fails them on the first busy fortnight.

• Two sets fails on a back-to-back. The second set is still with us when the next guest arrives.
• A sofa bed counts as a bed — if it sleeps someone, it needs three sets like everything else.
• Towels turn faster than bed linen. Guests use several per stay, so towel par usually runs higher than three per bed.
• Reviewed after a month of real occupancy in Catmore and adjusted at no charge. Seasonal swing is expected and the level should move with it.

Access is agreed before the account opens — a key safe, a concierge, a porter's desk or a cleaner on site. In Catmore it is the detail that decides whether a round runs smoothly.

• The same driver runs the round, so access is learned once rather than re-explained to a new face each week.
• Nothing is left on a doorstep. If access fails, the drop moves to the next visit and you are told the same day — not discovered by a guest.
• Codes and key-safe details sit on the account, not in a driver's phone, and are changed on request.

One contact for the portfolio. Adding a West Berkshire address is a line on the drop list, not a second relationship.

• Each property keeps its own par level, sized on its own occupancy rather than a portfolio average.
• Consolidated billing with a per-property breakdown, so you see one number and can still tell which flat is consuming what.
• Adding a property later is a change to the drop list, not a new contract, a new supplier relationship or a new price.

No — and that is a routing answer, not a favour. Catmore sits on an existing round, so small accounts here cost us minutes.

• No volume threshold attached to the quote. Seasonality is yours to manage, not ours to price around.
• Growing later is a par-level change, not a renegotiation — adding a second flat does not reopen the contract.
• No exit fee. If it is not working, you say so and we collect our stock.