Hotel Linen In Claygate Collected On Round

Yes — Claygate sits on the KT10 round, 13.8 miles from our Wembley plant.

• Shared with Hinchley Wood, Esher and Thames Ditton — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• The driver knows the roads around Hinchley Wood and Claygate — which sounds trivial until a supplier who does not misses a morning.
• A missed window here is picked up on the next round rather than the next week, because of that distance.

Agreed before the first collection, not on the morning.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• Timed around Hinchley Wood because that is where the delay actually happens.
• It is the usual failure point — not the laundry, not the van, the door.
• The mileage is not billed back to you — a shared run is what makes 13.8 miles affordable for a property of any size.
• It is recorded against the account, not a person — access details live on the round sheet, so a stand-in is not knocking on the front door.

At our own plant in Wembley, 13.8 miles from Claygate. No third party, no white-labelling, no surprises about where your linen spent the night.

• A missed window here is picked up on the next round rather than the next week.
• One process, one audit — traceability only works when there is one chain to trace.
• You can visit. Clients who come tend to sign.
• The chain is short on purpose — a supplier who cannot tell you which building your linen is in cannot promise you much about how it was washed.

Either, and you can change later without changing supplier.

• On hire we hold and replace the stock, which takes linen off your balance sheet entirely.
• Wash-only keeps your linen yours, useful where the stock is branded or a particular weave.
• Mixed is common — most properties end up somewhere between the two.
• Hire covers replacement — you stop budgeting for replacement stock, because replacement is the point of hire.

A linen audit, an agreed par level, and a collection day.

• No tender and no tie-in — you stay because it works, or you leave in a month.
• Par levels set per room type, and revisited once we have seen a full month of real usage.
• The audit is free and carries no obligation.
• Your notice period is our problem, not yours — if you are tied in, we plan the start date around it. The audit and the plan cost you nothing either way.

A standing slot, 7 days — the same time each week, which is the point.

• Same driver each week — familiar faces make short conversations, and short conversations keep the round on time.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — if the time stops suiting you we move it.
• If we miss it, we come back — A missed window here is picked up on the next round rather than the next week.

Yes. Separate accounts for sites on the same round is a billing habit, not a requirement.

• One account manager across every Elmbridge site.
• One invoice, broken down per property so you can still see where it goes.
• Par stock tracked per site — the usual multi-property problem is linen drifting between buildings and being paid for twice.
• One invoice, itemised by property — the total and the split, on the same document.

No minimum. The round is already passing, which is the whole reason we can say that.

• Same turnaround regardless of size — small accounts are not queued behind large ones.
• No small-volume premium, which is the part most suppliers will not put in writing.
• Seasonal properties welcome — no reconnection fee, no renegotiation each spring.
• No exit fee either — no notice period dressed up as a minimum term.