Commercial Linen In Downside On The Morning Round

Yes — Downside sits on the KT11 round, 7 days, 17.9 miles from our Wembley plant.

• Shared with Stoke D Abernon, Cobham and Oxshott — adding you changes the schedule, not the route.
• The driver knows the streets around Cobham & Stoke d'Abernon — the same crew runs it weekly, so nobody is reading a map on your doorstep.
• A missed window here is picked up on the next round rather than the next week, which is what 17.9 miles buys you.

Because cafe soil is chemically different from kitchen soil. A cycle built for table linen leaves them behind.

• Cafe cloths and aprons run on their own classification — the programme is chosen for them, not inherited.
• Milk protein needs the right temperature, not just a hotter one — overheating fixes the stain instead of lifting it.
• Grey whites are usually a wash problem, not an age problem — a Downside cafe buying aprons three times a year is paying for a bad cycle, not for wear.

No long-term tie-in and no exit fee.

• Terms flex with seasonal demand — Downside in February and Downside in July are different businesses, and the account should say so.
• Nothing needs you to be out of your current contract first — the count and the quote commit you to nothing.
• Stock arrives before the old supplier is stood down — the two overlap by design.

No minimum, on any line. Most of what we collect in KT11 is exactly that size.

• Small sites go on the same KT11 round — so you are not paying for a dedicated trip into Downside.
• 3 cafes around KT11 are already on it — the vehicle is sized for this kind of work rather than adapted to it.
• Volume changes are expected — the account flexes rather than holding you to a floor.

Both, and mixed accounts are normal. The two sit on one invoice and one round.

• Hire — the count is maintained for you, including the items that wear out first.
• Wash-only — your own branded aprons come back to you, the same items, not pooled.
• Plenty of cafes do both — hire what nobody sees, keep your own name on what the customer does.

Tell your account manager and a missed window here is picked up on the next round rather than the next week.

• If it happens twice, the par count is wrong — we reset it against what you actually used, not what was estimated at setup.
• Most Downside cafes are not short of linen overall — the shortage has a shape, and the shape is Saturday.
• Seasonal swings are planned in — Downside in December is not Downside in February, and the par count should know that.

No. Kitchen cloths and table linen go on the same KT11 collection and the same invoice.

• No second supplier and no second delivery day — one account covers both sides of the counter.
• Chef whites, oven cloths and table linen — priced per item on the account you already have.
• 3 restaurants around KT11 are on this round too — so the food side is not an afterthought here.

That is the point of putting Downside on the KT11 round rather than a separate trip. Cafes open earlier than almost anything else we serve.

• The time is agreed when the account opens — not left to whenever the van happens to reach Downside.
• Timed around Cobham & Stoke d'Abernon so the van is not arriving into the worst of it.
• If a drop is missed, a missed window here is picked up on the next round rather than the next week.