Gym & Spa Towels In Headley On The Leisure Round

Yes — Headley sits on the KT18 round, 7 days, 19.0 miles from our Wembley plant.

• Shared with Walton on the Hill, Tadworth and Ashtead — one van, one run, which is what keeps a single studio sensible to price.
• A missed window here is picked up on the next round rather than the next week, which is what 19.0 miles buys you.
• Multi-site operators run on staggered days, so no club is left short while another is being collected from.

Shrinkage is normal and predictable. We plan for it rather than dispute it.

• Expected loss is built into the par count at setup — so the rack does not empty because the maths assumed nothing walked.
• You get the actual numbers each cycle — in and out, per collection, so the figure is checkable.
• A sudden jump in loss is worth knowing about — and we would rather flag it than absorb it quietly.
• On hire, fair wear is our cost — not a charge back to you.

There is no honest price list for towel work. Two clubs with the same membership can differ twofold in towel usage depending on the floor.

• We count a real week in Headley before quoting — rather than pricing off your last invoice.
• The count includes January — which is the one spike everybody knows is coming and most quotes ignore.
• No minimum order — so a boutique studio is an ordinary account and is priced per item like any other.
• The count and the quote cost nothing — including while you are still under contract elsewhere.

The par count is set on your busiest two hours, not on an average day. Every other hour looks fine on any count, which is why averages keep passing and racks keep emptying.

• We count on site at the time it matters — an hour on the Headley floor at peak tells us more than a year of delivery notes.
• A Monday evening and a Sunday morning are different businesses — which is why the count is taken twice rather than once.
• January is planned in — a Headley club in January is not the same club in August, and the account should say so.
• If you run short twice, the count is wrong — we reset it against real usage rather than the opening estimate.

Both, and mixed accounts are normal. One collection covers whichever way each line is set up.

• Hire — stock, replacement and shrinkage planning are ours; you never reorder.
• Wash-only — the same towels that left Headley, never swapped into general stock.
• Most clubs split it — hired gym towels where nobody reads a label, own-branded robes in the spa where the branding is the point.
• You can move a line between the two later — it is a change to the sheet, not a new agreement.

Yes, and they are genuinely different jobs on the same account. The gym side is judged on whether the rack is full; the spa side on how the robe feels.

• Robes are laundered to keep their handle — which is a different process from turning round sweat towels at volume.
• Bath mats run on a heavier classification — and they are counted separately for the same reason.
• One collection, one invoice — the split is in the classification, not in the account.
• Hotel spas are a normal account — with one account manager across both.

No long-term tie-in and no exit fee. Nothing in the agreement is designed to make leaving awkward.

• Terms flex with seasonal demand — Headley in January and Headley in August are different clubs, and the account should say so.
• Nothing needs you to be out of your current contract first — we will count your peak while you are still under someone else.
• Stock arrives before the old supplier is stood down — you are never between suppliers.
• If it is not working, say so — we would rather correct the account than lose it.

Because sweat and body oil build up in the fibre and a general wash does not shift them. The towel smells fine cold and dry, then smells again once it is warm and damp — which a member notices before you do.

• Gym towelling runs on its own classification — Headley towels are classified for the soil they actually carry.
• Oil needs a different temperature from sweat — softener is the usual culprit: it smells pleasant and stops the towel drying anything.
• Towels that stop absorbing are usually over-softened, not worn out — which means you are replacing stock that had life left in it.
• Every load is temperature logged — and the log sits against your account, not a general plant figure.