Commercial Linen In Hermitage Collected To Schedule

Yes — Hermitage sits on the RG18 round, 7 days, 43.2 miles from our Wembley plant.

• Shared with Chieveley, Cold Ash and Hampstead Norreys — one van, one run, which is what keeps a single-site account sensible to price.
• Collections here run to scheduled days, agreed when the account opens, because Hermitage is only 43.2 miles out.

Coffee oil, milk protein and syrup are not the same soil as food-service linen. A cycle built for table linen leaves them behind.

• Cafe cloths and aprons run on their own classification — not as the tail end of a kitchen load.
• Milk protein needs the right temperature, not just a hotter one — overheating fixes the stain instead of lifting it.
• Grey whites are usually a wash problem, not an age problem — replacement rate is the clearest signal the classification is off.

No long-term tie-in and no exit fee.

• Terms flex with seasonal demand — Hermitage in February and Hermitage in July are different businesses, and the account should say so.
• Nothing needs you to be out of your current contract first — the count and the quote commit you to nothing.
• Stock arrives before the old supplier is stood down — the two overlap by design.

No minimum, on any line. Most of what we collect in RG18 is exactly that size.

• Small sites go on the same RG18 round — which is why size barely moves the per-item price.
• 2 cafes around RG18 are already on it — the vehicle is sized for this kind of work rather than adapted to it.
• Volume changes are expected — a quiet January in Hermitage and a busy July are the same account.

Both, and mixed accounts are normal. Plenty of Hermitage accounts run half and half.

• Hire — we own the stock, replace it as it wears and keep the par count topped up.
• Wash-only — item for item, never substituted.
• Plenty of cafes do both — hired glass cloths and tea towels, own-branded aprons on wash-only.

Tell your account manager and collections here run to scheduled days, agreed when the account opens.

• If it happens twice, the par count is wrong — and resetting it is our job, not a favour.
• Most Hermitage cafes are not short of linen overall — the weekly total is fine; the weekend distribution is not.
• Seasonal swings are planned in — we set them ahead rather than react.

No. Kitchen cloths and table linen go on the same RG18 collection and the same invoice.

• No second supplier and no second delivery day — because the menu grew.
• Chef whites, oven cloths and table linen — all available on the same account, hire or wash-only.
• 1 restaurants around RG18 are on this round too — the kitchen classification already runs on it weekly.

That is the point of putting Hermitage on the RG18 round rather than a separate trip. Cafes open earlier than almost anything else we serve.

• The time is agreed when the account opens — it goes on the round sheet, not into a delivery window.
• A mid-morning drop missed the shift it was for. We schedule against your opening time, not ours.
• If a drop is missed, collections here run to scheduled days, agreed when the account opens.