Hotel Linen In Hitchin Collected To Schedule

Yes — Hitchin sits on the SG5 round, 26.7 miles from our Wembley plant.

• Shared with Letchworth, Kings Walden and Stevenage — the same vehicle covers them, which is why we can add a property here without moving anyone else's slot.
• The driver knows the roads around Hitchin — which sounds trivial until a supplier who does not misses a morning.
• Collections here run to scheduled days, agreed when the account opens, because of that distance.

Settled at the audit, written onto the SG5 round sheet, and not revisited on the day.

• Loading bay, service lift or back entrance — whichever actually works for your building, agreed once and then fixed.
• Timed around Hitchin and the traffic that comes with it.
• This is where new suppliers come unstuck — a supplier who has not walked the building finds out on your floor, not theirs.
• No delivery surcharge for the distance — a shared run is what makes 26.7 miles affordable for a property of any size.
• Holiday cover does not reset the arrangement — the arrangement survives a change of driver, which is when most suppliers slip.

At our own plant in Wembley, 26.7 miles from Hitchin. One building, ours, every load.

• Collections here run to scheduled days, agreed when the account opens.
• One process, one audit — a certificate covering a site you do not control is a certificate covering nothing.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• The chain is short on purpose — we own the plant, so a complaint has one address rather than two.

Either, and you can change later without changing supplier.

• On hire we hold and replace the stock, so nothing is tied up in sheets.
• Wash-only keeps your linen yours, useful where the stock is branded or a particular weave.
• Mixed is common — hire the towelling, wash-only the bedding.
• Hire covers replacement — you stop budgeting for replacement stock, because replacement is the point of hire.

A linen audit, an agreed par level, and a collection day.

• No tender and no tie-in — a contract only protects a supplier who expects the service to slip.
• Par levels set per room type, worked out from your occupancy rather than a rule of thumb.
• The audit is free and you keep the numbers whether or not you use us.
• Nothing needs to end first — the count happens whenever suits; the round starts when you are free.

A standing slot, 7 days — fixed, not 'sometime that morning'.

• Same driver each week — continuity matters more here than most suppliers admit.
• Planned around check-out, which keeps dirty linen out of your corridors.
• Changeable — tell the account manager and it changes that week.
• If we miss it, we come back — Collections here run to scheduled days, agreed when the account opens.

Yes, and it is usually cheaper and simpler than separate accounts.

• One account manager across every North Hertfordshire site.
• One invoice, with per-site lines, so finance and operations can both use it.
• Par stock tracked per site — the usual multi-property problem is linen drifting between buildings and being paid for twice.
• Consolidated billing with a per-site breakdown — which is what stops one busy property quietly subsidising a quiet one.

No minimum. The van is in SG5 regardless — you are not the reason for the journey.

• Same turnaround regardless of size — the process does not know how many rooms you have.
• No small-volume premium, and no rounding up to a notional minimum.
• Seasonal properties welcome — we would rather hold the slot than lose the relationship.
• You can stop — the arrangement holds because it works, not because it is signed.