Your Laundry, Collected and Back Folded in 48 Hours

Almost everything a household washes — and every line below has its own page with prices.

• Wash, dry and fold — everyday washing by the bag, sorted by fabric and colour at the plant and returned folded.
• Duvets, pillows and bedding — the things a domestic drum is genuinely too small for.
• Dry cleaning and pressing — suits, dresses, wool and silk on the right process rather than a cotton wash.
• Towels, robes and bath linen — washed to come back absorbent rather than just clean.
• Bed linen, returned pressed and ready to put straight back on.
• Curtains and blinds — taken down, cleaned and rehung, measured before they are moved.
• Keep back anything with a live stain you have already treated with something, and tell us what you used, so we do not set it.

48 hours as standard, and a lot of rounds run faster than that.

• Wash and fold is the quickest line and usually the one that sets the return day.
• Duvets and heavy bedding take longer to dry properly, and drying them properly is the whole job — a duvet returned slightly damp is a duvet that smells in a fortnight.
• Dry cleaning runs on its own timetable and can come back separately if you would rather not wait for it.
• Tell us if there is a deadline when you book, rather than after.

Sorted by fabric, not tipped in together — that is the difference from a domestic machine.

• Everything is sorted at the plant by fabric and colour before it goes near a drum.
• Wool, silk and anything tailored is pulled out and put on the right process rather than the convenient one.
• Drying temperature is chosen for the fabric, which is why things come back soft instead of baked and slightly smaller.
• Bag your delicates separately if you want to be certain, and label them — we would rather you did.

Yes, and it is one of the more common set-ups we run. A shared flat is not one household, and billing it as one is what makes people give up on a round.

• Separate bags, separate bills. Each person is billed for their own bag, so nobody is left chasing housemates for a share of one invoice.
• One collection day for the address, so the driver makes a single stop and the bags are split at the plant rather than on the doorstep.
• Someone moving out comes off the round with a phone call, and it does not disturb anyone else's arrangement or price.
• Students work the same way, and a term-time-only round that pauses over the holidays is a normal booking rather than something we have to be talked into.
• Label the bags however you like — first names are fine, and it is the labels we sort back to.

No. Most collections happen with nobody home.

• A porch, a doorstep or a concierge is fine — tell us where when you book and that is where the driver goes.
• Flats with a door code work the same way; the code sits on the round, not with one driver, so a cover week does not become a missed week.
• You pick the day, and the same day comes back every week once a round is set up.
• Returns follow the same rule, so nothing waits on the step longer than it needs to.

By the bag for everyday washing, by the item for dry cleaning, and the full list is on the household price page.

• No minimum order — a single bag is an ordinary booking, not a surcharge.
• A subscription is cheaper per kilo if the volume is steady, which for most families and flatshares it is.
• Ironing is a line you add or leave off, not something bundled into the price whether you want it or not.
• Nothing here is a contract. A one-off is a one-off.

Yes — ask for it when you book and it stays on your account.

• Non-bio and fragrance-free are both available and neither costs extra.
• Say so before the first collection, not after, because it changes which run your bag joins.
• Households with babies or eczema are the usual reason and it is a normal request — you do not need to explain it.
• It applies to every line on your account, not just the wash and fold.

Where it is washed, and what happens to it in between.

• It is washed at our own plants — Wembley and Harrow, both ours. Plenty of doorstep collection services hand the bag to a third party and never see it.
• The same plants wash for London hotels, so the equipment and the classifications are commercial rather than a row of domestic machines.
• Temperature is controlled per classification, not by whichever dial the last customer left it on.
• It is collected and returned, so the trip to the launderette and the wait there is the part you are actually buying out of.