Commercial Linen In Outwood Collected To Schedule

Yes — Outwood sits on the RH1 round, 26.5 miles from our Wembley plant.

• Shared with Smallfield, Burstow and Salfords — one van, one run, which is what keeps the cost of a small account sensible.
• Collections here run to scheduled days, agreed when the account opens, because of that distance.

Yes, and it is usually cheaper and simpler than separate accounts.

• One account manager across every Tandridge site.
• One invoice, broken down per property so you can still see where it goes.
• Par stock tracked per site — the usual multi-property problem is linen drifting between buildings and being paid for twice.
• One invoice, itemised by property — the total and the split, on the same document.

No minimum. The van is in RH1 regardless — you are not the reason for the journey.

• Same turnaround regardless of size — a six-room guest house gets what a 200-room hotel gets.
• No small-volume premium, and no rounding up to a notional minimum.
• Seasonal properties welcome — no reconnection fee, no renegotiation each spring.
• No exit fee either — no notice period dressed up as a minimum term.

Worked out with your team in advance — we would rather ask twice than guess once.

• Loading bay, service lift or back entrance — chosen with housekeeping rather than assumed from the front elevation.
• Nine times in ten, a missed first collection is an access problem — not the laundry, not the van, the door.
• No delivery surcharge for the distance — the round already passes, so an extra stop costs us minutes rather than miles.
• Holiday cover does not reset the arrangement — you should not have to re-explain the building every August.

At our own plant in Wembley, 26.5 miles from Outwood. One building, ours, every load.

• Collections here run to scheduled days, agreed when the account opens.
• One process, one audit — traceability only works when there is one chain to trace.
• You can visit. It is an hour out of your day and it answers most of the questions on this page.
• The chain is short on purpose — subcontracting is where consistency goes, because the second plant washes to its own schedule rather than to yours.

Either, and you can change later without changing supplier.

• On hire we hold and replace the stock, so nothing is tied up in sheets.
• Wash-only keeps your linen yours, useful where the stock is branded or a particular weave.
• Mixed is common — most properties end up somewhere between the two.
• Wear and loss sit with us — greying, fraying and losses are carried by us rather than appearing on your invoice each quarter, which is usually the larger number over a year.

A linen audit, an agreed par level, and a collection day. The nearest hotels we already collect from are the 1 in Salfords, 2.3 miles away, on the same run.

• No tender and no tie-in — thirty days notice, no exit fee.
• Par levels set per room type, and revisited once we have seen a full month of real usage.
• The audit is free and carries no obligation.
• Nothing needs to end first — the count happens whenever suits; the round starts when you are free.

A standing slot, 7 days — the same time each week, which is the point.

• Same driver each week — familiar faces make short conversations, and short conversations keep the round on time.
• Planned around check-out, not against it — the van should not be waiting on your team.
• Changeable — if the time stops suiting you we move it.
• Recovery is same-day, not next-round — the plant is 26.5 miles away, so a disrupted run is a second trip rather than a note on next week's schedule.