Kitchen Linen In Strawberry Hill On The Kitchen Round

Yes — Strawberry Hill sits on the TW1 round, 7 days, 8.5 miles from our Wembley plant.

• Shared with Twickenham, Hampton and Fulwell — the same vehicle covers them, so a brigade here can be added without moving anyone else.
• The driver knows the service entrances around Strawberry Hill, Fulwell and Twickenham — which matters when the drop has to miss prep by half an hour.
• A missed window here is picked up on the next round rather than the next week, because Strawberry Hill is only 8.5 miles out.
• 161 kitchens around TW1 are already on this round — which is why the timings suit prep and service rather than check-out.

No long-term tie-in and no exit fee.

• Terms flex with seasonal demand — Strawberry Hill in August and Strawberry Hill in January are different kitchens, and the account should say so.
• Nothing needs you to be out of your current contract first — the count and the quote commit you to nothing.
• Stock arrives before the old supplier is stood down — so no Strawberry Hill section starts a shift without whites.
• If it is not working, say so — the fix is usually a number on the sheet rather than a new contract.

Both, and mixed accounts are normal. One collection covers whichever way each line is set up.

• Hire — stock, replacement and sizing are ours; you never place an order.
• Wash-only — garment for garment, never substituted.
• Plenty of kitchens do both — hired cloths and aprons, own-branded jackets on wash-only.
• You can move a line between the two later — it is a change to the sheet, not a new agreement.

Always. Kitchen work never follows table linen through the machine.

• Grease, protein and scorch need their own wash — one cycle cannot serve all three, which is why a general programme leaves all three behind.
• Whites never run through the cycle the table linen was on — and that separation is the whole reason ours stay white.
• Colour-coded cloths stay in their own classification — through the whole process.
• Every load is temperature logged — so there is a record behind the classification rather than an assurance.

Priced on your brigade, not off a rate card. Two kitchens with the same headcount can differ twofold in wear rate, which is why we count first.

• We count a real week in Strawberry Hill before quoting — the invoice tells us what you were sold, not what you used.
• No minimum order — so a small kitchen is a normal account.
• The count includes your busy season — which is where most estimates fall over; a figure taken in February will not survive August.
• The count and the quote cost nothing — there is no cost to finding out what it would look like.

Yes, and they are not an afterthought on a restaurant round.

• 26 school kitchens around TW1 are already on the round — the classification and the paperwork already suit that kind of site.
• 2 care home kitchens nearby — where consistency matters more than turnaround speed, and the account is set up for that.
• Colour-coded cloths and named whites — which is what an inspection actually looks for.
• Contract caterers running several sites — are handled as one account across Richmond upon Thames, not as separate customers.

In person, section by section — not off a headcount.

• Every section is sized at setup — not estimated from a headcount.
• A new commis goes on the account the same week — rather than waiting for an order cycle.
• Garments are named — so nobody is sorting a mixed box at the start of a shift.
• Par counts are re-set after the first month — once we have seen a real Strawberry Hill month rather than a first guess.

That is the point of putting Strawberry Hill on the TW1 round rather than a separate trip.

• The time is agreed when the account opens — it goes on the round sheet, not into a delivery window.
• Timed around Strawberry Hill because that is where the delay actually happens.
• If a drop is missed, a missed window here is picked up on the next round rather than the next week.
• A relief driver inherits the window with the route — holidays and sickness are the usual cause of a missed slot elsewhere; here the slot travels with the round sheet.