Gym & Spa Towels In Burstow Collected To Schedule

Yes — Burstow sits on the RH6 round, 7 days, 28.2 miles from our Wembley plant.

• Shared with Smallfield, Outwood and Horley — adding you changes the schedule, not the route.
• Collections here run to scheduled days, agreed when the account opens, because Burstow is only 28.2 miles out.
• Multi-site operators run on staggered days, so no club is left short while another is being collected from.

Yes — a gym floor and a spa want opposite things from a towel. A gym floor wants volume and absorbency; a spa wants handle and appearance.

• Robes are laundered to keep their handle — which is a different process from turning round sweat towels at volume.
• Bath mats run on a heavier classification — than towelling, and mixing the two shortens the life of both.
• One collection, one invoice — no second supplier for the spa side.
• Hotel spas are a normal account — the bed linen side can go on the same round.

No long-term tie-in and no exit fee. We would rather keep you on the service than on the paperwork.

• Terms flex with seasonal demand — Burstow in January and Burstow in August are different clubs, and the account should say so.
• Nothing needs you to be out of your current contract first — there is no cost to finding out.
• Stock arrives before the old supplier is stood down — the two overlap by design.
• If it is not working, say so — most problems are a wrong par count or a wrong delivery window, and both are fixable without changing supplier.

It is oil left in the fibre, not the towel being old. A towel can pass inspection dry and fail it in use, because oil only announces itself once the towel warms up.

• Gym towelling runs on its own classification — the programme is chosen for body oil rather than inherited from whatever ran before.
• Oil needs a different temperature from sweat — and softener makes it worse by coating the fibre, which is why we do not use it on gym stock.
• Towels that stop absorbing are usually over-softened, not worn out — that is a wash problem, not a replacement problem.
• Every load is temperature logged — so there is a record behind the classification rather than an assurance.

Shrinkage is normal and predictable. We plan for it rather than dispute it.

• Expected loss is built into the par count at setup — so the rack does not empty because the maths assumed nothing walked.
• You get the actual numbers each cycle — in and out, per collection, so the figure is checkable.
• A sudden jump in loss is worth knowing about — a step change in shrinkage is information, not an invoice line.
• On hire, fair wear is our cost — you pay for the service, not for towels reaching the end of their life.

There is no honest price list for towel work. The number follows turnover, not floor area.

• We count a real week in Burstow before quoting — including the evening peak, which is where every estimate falls over.
• The count includes January — peak months are the ones the par count has to survive.
• No minimum order — a small Burstow studio pays the same per towel as a club ten times the size.
• The count and the quote cost nothing — and commit you to nothing.

By counting against your peak rather than your daily average. A Burstow floor gets through more between five and seven than across the rest of the day combined.

• We count on site at the time it matters — an hour on the Burstow floor at peak tells us more than a year of delivery notes.
• A Monday evening and a Sunday morning are different businesses — and a single number that averages them fails on the busier one.
• January is planned in — the one spike everyone knows is coming is the one worth building into the count.
• If you run short twice, the count is wrong — we reset it against real usage rather than the opening estimate.

Both, and mixed accounts are normal. Plenty of Burstow clubs run half and half.

• Hire — stock, replacement and shrinkage planning are ours; you never reorder.
• Wash-only — your own branded stock comes back to you, the same items, not pooled.
• Most clubs split it — hire what nobody looks at, keep your own name on what a member wears.
• You can move a line between the two later — without reopening the account.