Gym & Spa Towels In Wonersh Collected To Schedule

Yes — Wonersh sits on the GU5 round, 7 days, 27.8 miles from our Wembley plant.

• Shared with Bramley, Chilworth and Shalford — one van, one run, which is what keeps a single studio sensible to price.
• Collections here run to scheduled days, agreed when the account opens, because Wonersh is only 27.8 miles out.
• Multi-site operators run on staggered days, so no club is left short while another is being collected from.

No long-term tie-in and no exit fee. We would rather keep you on the service than on the paperwork.

• Terms flex with seasonal demand — Wonersh in January and Wonersh in August are different clubs, and the account should say so.
• Nothing needs you to be out of your current contract first — the count and the quote commit you to nothing.
• Stock arrives before the old supplier is stood down — you are never between suppliers.
• If it is not working, say so — the fix is usually a number on the sheet rather than a new contract.

It is oil left in the fibre, not the towel being old. The towel smells fine cold and dry, then smells again once it is warm and damp — which a member notices before you do.

• Gym towelling runs on its own classification — Wonersh towels are classified for the soil they actually carry.
• Oil needs a different temperature from sweat — softener is the usual culprit: it smells pleasant and stops the towel drying anything.
• Towels that stop absorbing are usually over-softened, not worn out — that is a wash problem, not a replacement problem.
• Every load is temperature logged — so there is a record behind the classification rather than an assurance.

Every Wonersh club loses towels, and an account that pretends otherwise turns into a monthly argument about counts.

• Expected loss is built into the par count at setup — so the rack does not empty because the maths assumed nothing walked.
• You get the actual numbers each cycle — rather than a running balance nobody can reconcile.
• A sudden jump in loss is worth knowing about — a step change in shrinkage is information, not an invoice line.
• On hire, fair wear is our cost — you pay for the service, not for towels reaching the end of their life.

It is quoted, not tariffed. The number follows turnover, not floor area.

• We count a real week in Wonersh before quoting — including the evening peak, which is where every estimate falls over.
• The count includes January — peak months are the ones the par count has to survive.
• No minimum order — size barely moves the per-item price.
• The count and the quote cost nothing — including while you are still under contract elsewhere.

By counting against your peak rather than your daily average. Every other hour looks fine on any count, which is why averages keep passing and racks keep emptying.

• We count on site at the time it matters — an hour on the Wonersh floor at peak tells us more than a year of delivery notes.
• A Monday evening and a Sunday morning are different businesses — which is why the count is taken twice rather than once.
• January is planned in — the one spike everyone knows is coming is the one worth building into the count.
• If you run short twice, the count is wrong — a second shortage is a counting error, not bad luck.

Both, and mixed accounts are normal. The two sit on one invoice and one round.

• Hire — we own the stock, replace what wears out and carry the cost of a towel that greys in month two.
• Wash-only — the same towels that left Wonersh, never swapped into general stock.
• Most clubs split it — hired gym towels where nobody reads a label, own-branded robes in the spa where the branding is the point.
• You can move a line between the two later — clubs often start on hire and move the spa side across once branding is settled.

Yes. One collection, two specifications. The gym side is judged on whether the rack is full; the spa side on how the robe feels.

• Robes are laundered to keep their handle — which is a different process from turning round sweat towels at volume.
• Bath mats run on a heavier classification — because wet-area linen takes a different kind of soil.
• One collection, one invoice — even where the two sides of the building want different specs.
• Hotel spas are a normal account — the bed linen side can go on the same round.