Towel Service In Dorking On The Leisure Round

Yes — Dorking sits on the RH4 round, 7 days, 22.8 miles from our Wembley plant.

• Shared with Westhumble, Box Hill and Brockham — adding you changes the schedule, not the route.
• The driver knows the streets around Dorking West, Dorking and Dorking Deepdene — route knowledge is most of what separates a kept window from a missed one.
• A missed window here is picked up on the next round rather than the next week, because Dorking is only 22.8 miles out.
• 7 clubs and spas around RH4 are already on this round — we are not learning the area on your account.

Because the wash was wrong, not because the towel is finished. The towel smells fine cold and dry, then smells again once it is warm and damp — which a member notices before you do.

• Gym towelling runs on its own classification — the programme is chosen for body oil rather than inherited from whatever ran before.
• Oil needs a different temperature from sweat — one general cycle addresses neither properly.
• Towels that stop absorbing are usually over-softened, not worn out — and the fix costs nothing but a change of classification.
• Every load is temperature logged — so there is a record behind the classification rather than an assurance.

Every Dorking club loses towels, and an account that pretends otherwise turns into a monthly argument about counts.

• Expected loss is built into the par count at setup — rather than discovered in month three.
• You get the actual numbers each cycle — rather than a running balance nobody can reconcile.
• A sudden jump in loss is worth knowing about — and we would rather flag it than absorb it quietly.
• On hire, fair wear is our cost — greying and thinning are ours to replace.

Priced on your peak and your member numbers, not off a rate card. Towel volume depends on member numbers and how hard the floor turns over, so a published list would be wrong for most clubs.

• We count a real week in Dorking before quoting — the invoice records what you were sold, not what you used.
• The count includes January — a Dorking club quoted off an August week runs short in the month that matters.
• No minimum order — size barely moves the per-item price.
• The count and the quote cost nothing — including while you are still under contract elsewhere.

By counting against your peak rather than your daily average. Every other hour looks fine on any count, which is why averages keep passing and racks keep emptying.

• We count on site at the time it matters — not from a figure on your last invoice.
• A Monday evening and a Sunday morning are different businesses — which is why the count is taken twice rather than once.
• January is planned in — a Dorking club in January is not the same club in August, and the account should say so.
• If you run short twice, the count is wrong — and correcting it is our job, not a favour.

Both, and mixed accounts are normal. Plenty of Dorking clubs run half and half.

• Hire — stock, replacement and shrinkage planning are ours; you never reorder.
• Wash-only — your own branded stock comes back to you, the same items, not pooled.
• Most clubs split it — hired gym towels where nobody reads a label, own-branded robes in the spa where the branding is the point.
• You can move a line between the two later — it is a change to the sheet, not a new agreement.

Yes — a gym floor and a spa want opposite things from a towel. A gym floor wants volume and absorbency; a spa wants handle and appearance.

• Robes are laundered to keep their handle — which is a different process from turning round sweat towels at volume.
• Bath mats run on a heavier classification — and they are counted separately for the same reason.
• One collection, one invoice — the split is in the classification, not in the account.
• Hotel spas are a normal account — and the hotel laundry page covers how the rooms side is priced.

No long-term tie-in and no exit fee. We would rather keep you on the service than on the paperwork.

• Terms flex with seasonal demand — you are not held to a peak figure through a quiet quarter.
• Nothing needs you to be out of your current contract first — the count and the quote commit you to nothing.
• Stock arrives before the old supplier is stood down — you are never between suppliers.
• If it is not working, say so — we would rather correct the account than lose it.